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Twitch Drops and Kabam ID
MCOC Team
Administrator, Admin [en] Administrator › Posts: 719
Greetings Summoners,
Thank you to those who tuned in to our special PC Launch Livestream yesterday. We hope you are enjoying the brand new way to play MCOC!
While some viewers were able to receive Twitch Drops without issue, we have heard from a number of you that were able to either receive Twitch Drops only in part or not at all. We are speaking with our engineers and believe there are two separate issues here.
The first issue, causing a partial delivery of rewards, is something they are looking into and that we will update you on as soon as we learn more.
For the second issue, we believe we know the cause faced by those who claimed their Twitch Drops but did not receive them in game, and have a fix for it going forward.
While everyone who watches the livestreams is able to earn the drops through Twitch, claiming them requires connecting your Kabam ID to your Twitch Account. In speaking with our engineers this is the more common reason we’re seeing for claims that don’t reward in game.
As you can see, this account was able to earn the drops, but was not connected to Kabam ID
If you haven’t connected your account, you can do that here: https://kid.kabam.com/v1/kid/account/login
This will also show you what connections you currently have active if you need to verify!
A successful login/connection should have your account management page look like this with Twitch an active connection with your Kabam ID. This needs to be done before claiming drops.
Going forward we will be sure to post instructions and reminders to check your Kabam Id connection status prior to the stream to ensure everyone is able to receive rewards.
On Kabam Dork’s personal account, he was able to earn the drops and they showed up in the game a few moments later without issue with a connected Kabam ID account. We know this is not the case for everyone, but we want to be clear that the Twitch Drops system is functioning, there's just some bumps we are ironing out.
In the meantime, for those affected, please use this code in the Summoners Market: McocOnPcDrops
You can claim this code up to 2x to get the full rewards from the PC Launch Stream!
Thank you again for tuning into the livestreams. Until next time, we’ll see you in the Battlerealm!
Thank you to those who tuned in to our special PC Launch Livestream yesterday. We hope you are enjoying the brand new way to play MCOC!
While some viewers were able to receive Twitch Drops without issue, we have heard from a number of you that were able to either receive Twitch Drops only in part or not at all. We are speaking with our engineers and believe there are two separate issues here.
The first issue, causing a partial delivery of rewards, is something they are looking into and that we will update you on as soon as we learn more.
For the second issue, we believe we know the cause faced by those who claimed their Twitch Drops but did not receive them in game, and have a fix for it going forward.
While everyone who watches the livestreams is able to earn the drops through Twitch, claiming them requires connecting your Kabam ID to your Twitch Account. In speaking with our engineers this is the more common reason we’re seeing for claims that don’t reward in game.
As you can see, this account was able to earn the drops, but was not connected to Kabam ID
If you haven’t connected your account, you can do that here: https://kid.kabam.com/v1/kid/account/login
This will also show you what connections you currently have active if you need to verify!
A successful login/connection should have your account management page look like this with Twitch an active connection with your Kabam ID. This needs to be done before claiming drops.
Going forward we will be sure to post instructions and reminders to check your Kabam Id connection status prior to the stream to ensure everyone is able to receive rewards.
On Kabam Dork’s personal account, he was able to earn the drops and they showed up in the game a few moments later without issue with a connected Kabam ID account. We know this is not the case for everyone, but we want to be clear that the Twitch Drops system is functioning, there's just some bumps we are ironing out.
In the meantime, for those affected, please use this code in the Summoners Market: McocOnPcDrops
You can claim this code up to 2x to get the full rewards from the PC Launch Stream!
Thank you again for tuning into the livestreams. Until next time, we’ll see you in the Battlerealm!
Post edited by KabamDORK on
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