Who else already had their kabam account connected to twitch and didn't get drops

I love how the post was blaming users for not being able to claim drops because we are the ones who didn't connect our kabam and twitch accounts. My accountt has been connected since they started doing drops, and I've gotten them before. But the last 3 streams kabam issues prevented me and obviously many others from getting the drops. Maybe don't blame your players for not having their accounts set up properly to get drops when that's clearly not the issue.

Raise your hand if your kabam and twitch accounts were ALREADY connected and you didn't get drops. 🙋‍♂️

Comments

Lester_Joao

Same here... I have received drops in the past..just didn't receive the last one even though I claimed them on twitch. My game has been connected for months now.

Herbal_Taxman

Dude, I think it’s everyone. Not sure we need additional data, lol

DarkQuake

The first time it failed they had an entire month to fix it and they didnt. 3 months in a row with no fix just shows kabams laziness.

xenchief

Step 1 - copy the code
Step 2 - paste the code
Step 3 - profit!
Step 4 - run to the forums to whine and call someone else lazy

Champion24

If my account is not linked how on earth I received 1 item and not other 2 ? Blaming player for their own incompetence, classic Kabam

hurricant

Clearly we do since Kabam's engineers according to their post said the most common reason people didn't get drops is people's accounts weren't connected.

zerodude

Same, account connected and no drops.

shield311

You have no idea what you're talking about, the codes were given out after the drops did not work, point of the thread is valid, kabam should just switch back to codes from streams.

JESUSCHRIST

I received 4 out of 6 rewards for the most recent livestream

This shows that my twitch account is linked to my mcoc account

It's just that either twitch is bugged or Kabam's side is bugged

tznyc

Pretty sure it has something to do with Gleam - ever since they made us also connect that to Twitch, the drops have been failing miserably

MajesticOcean

🙋‍♂️

xenchief

Considering I got them all 3 times thanks to the codes and my drop working, I think I do know what I'm talking about.

SMH takes 2 seconds to just go use the codes, but y'all come here to call them lazy. Pot meet kettle.

There are legitimate things to gripe about. **** about rewards that you actually got is not one of them and just dilutes the legitimate criticism.

GroundedWisdom

People didn't get them.

GroundedWisdom

Yeah, same issue here. Mine was connected.

DarkQuake

I called them lazy because there no way a major game company can have the same issue persist 3 times in a row. Its been 2 months now. We players invest our time to watch the stream for the rewards. The least they can do is make sure that the rewards are working and obtainable.

xenchief

And the codes they put out after also didn't work?

GroundedWisdom

No, those worked. Case-sensitive, from what I saw. "MCOC" didn't work all capitalized. I suspect in some cases, the issue might have been not having your Account connected to the store.

SandeepS

I read the post, checked, mine was connected already but didn't receive the drops.

DocWest

My account has been properly connected this whole time. Only recently have I stopped receiving drops. I got zero from this most recent stream and only 1 drop from the stream before that. The problem is not on my end, it’s either with Kabam or Twitch. My guess is it’s on Kabam’s end, otherwise we’d be hearing about a Twitch drops not working across the board with different games.

It seems like all the problems started when Kabam messed up the daylight savings time with the drops. It’s had been completely broken since that event.

hurricant

Bruh nobody is talking about the codes. You're arguing about something nobody is bringing up except you. The DROPS don't work. The CODES do work. Stop your yappin

xenchief

So your still complaining about rewards you already got then. Good job! You're really making a difference in the world.

hurricant

The only reason we got the code was because people complained about not getting the drops. You're welcome

KabamDORK

The first time it "failed" was in the April 04 Livestream, this was not a real fail nor bug and entirely my fault for not scheduling it properly due to the Daylight savings change. This surfaced a few problems in that I was scheduling it way too close to the launch unnecessarily and not allowing sufficient padding in the event there could be issues. So we comp'ed and looked forward to the future!

So in that, the solve was to just schedule it many hours in advance and keep it on beyond 24 hours. This was also to solve another pain point in that viewers who couldn't make it exactly at the live show time from beginning to end couldn't complete their drops, so we introduced in the May livestream, Live Looping.

Unfortunately in the May 2nd Livestream, the issue of players getting partial drops or not at all after claimed was the actual first time there was a wide functional issue like this. Again we comp'ed and our team got right on it and made some changes. However, May was an outlier month in that we had a mid month livestream as well so we tried again. Now, albeit better than the last time for many, there was still a significant number of people that had issue, which we addressed in our post about the Drops and Kabam ID.

I don't mind taking responsibility for shortcomings, but to suggest a problem just over 3 weeks old is actually 3 months old and that this team is just being lazy is not something I'm willing to concede.

I'm not often lazy.. but when I am.. It definitely looks like solving issues and testing new solutions and providing compensation..
Stay thirsty my Summoners!

KabamDORK

People complaining had nothing to do with it. People complain about lots of things, doesn't mean we just give things away based on that metric. We asked players to come watch our streams and earn drops.. They earned them, but didn't receive them. The only right thing to do there was to compensate and make sure people got what they earned.

hurricant

If people didn't complain about not getting drops, you guys wouldn't know that there was an issue with drops is my point. From the post earlier that said it's mostly user error, it seemed the kabam assumption was for this last stream, the drops didn't work not because something was broken, but because people didn't have their accounts properly linked. That's my point. The fact that the community complained about not being able to receive drops (and probably NOT due to accounts not being correctly connected) led to you guys giving out a code because it's clear there was a more widespread issue that didn't have to do with the account connections.

Wozzle007

I didn’t get any drops this last stream, but got them all the stream before. My account is definitely linked. Given the prevailing thought that the issue is caused by non linked accounts, has proven incorrect, I hope that the real cause of the drops not working has been found out and the fix has been put in place.