Not able to submit a Support Ticket

el_Capitan

I cannot log in to zendesk to submit a Support Ticket. It keeps telling me my password is wrong.
I am using my Kabam password. Is this not correct?
Please help me so I can let Kabam know that I am not receiving the 100 points for the Redemption Arc solo event.
Thank you.

MrSakuragi

You need to create an account. It’s a different system from your Kabam account.

Bman

Submitting “tickets” is convoluted as hell anymore!!! I’ve played since Day 1 of game. They seriously changed and made sooooo stupid couple years ago. No real reason, other than to cut down amount of tickets they receive. Sure I’ll get sever “disagree”. Dam sure true though!! Used to b able to submit in 2min or less, now??? So dam stupid (yes I have a Kabam account). Beyond stupid!!!!!!!

out999

The best part is that after you manage to send it, they'll give you a standard **** message that doesn't help at all. When I needed them, I saw how bad a company can be. If I'm going to give you a tip, don't even contact them.

SummonerNR

Which Kabam password were you using ?

Is your FORUM login different from your IN-GAME login ?
(and are both via Kabam username/password, or is the game one via Google/Apple Center logins instead ?)

I see this is about the Solo BG points event. And yes (in other thread) someone had shown that Support did reimburse that other person the missing 100 pts (that doing and claiming the BG objective did not award).

el_Capitan

I do believe my password is the same for game and forum. I submitted a Support Ticket a couple weeks ago using the in-game link, so this change using zendesk is recent.
I will create another password/username if I have to but that seems overkill in my opinion.