Some clarification on the recent ban wave

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  • ottogiugnoottogiugno Member Posts: 11
    Gosting said:


    There are hundreds of thousands like me and others using lineage os / crdroid and similar custom os. The system you are using seems to be faulty from the start. 2 of our friends were banned even though no cheating was used. We cannot understand how a great team that has been designing games with extremely complex code systems for 11 years and integrated this game into the PC version with Unity could make such a mistake.

    If I understood correctly, having a smartphone with an unlocked bootloader and a custom ROM might have triggered a false positive?
    I’ve been playing for 10 years, never used cheats, always downloaded and updated the game only from the Play Store. I’ve always used custom ROMs.
    Last week I switched from Paranoid Android to CrDroid, and yesterday I got a 7-day ban.
  • ALEKZÅNDER_ØNËALEKZÅNDER_ØNË Member Posts: 10
    Then why am I banned if I downloaded the game app from the Google Play Store and the PC version from your link?, I've never used third party software for this game or anything else, noir have I shared my account with anyone, please go ahead and review my account and see for yourself, I've done nothing wrong.

    Please fix this ASAP!!!
  • Mr_NandanMr_Nandan Member Posts: 63
    Here's the only proof that I have. I only downloaded it from Google Play store.
    But kabam respond me to that I sideloaded this game from somewhere else. It's absolutely ridiculous. Screen video Drive link given below-
    I know kabam wins always but I need a proper reply, I'm not satisfied their 1st response.

    https://drive.google.com/file/d/1-4L0kWvV7Tl2dXYmLF-pN2bWsU-BpFIX/view?usp=drivesdk
  • willrun4adonutwillrun4adonut Member Posts: 6,698 ★★★★★
    Mr_Nandan said:

    Here's the only proof that I have. I only downloaded it from Google Play store.
    But kabam respond me to that I sideloaded this game from somewhere else. It's absolutely ridiculous. Screen video Drive link given below-
    I know kabam wins always but I need a proper reply, I'm not satisfied their 1st response.

    https://drive.google.com/file/d/1-4L0kWvV7Tl2dXYmLF-pN2bWsU-BpFIX/view?usp=drivesdk

    They're honestly not going to give you a proper reply. Think about - there are up to (about) 10,000 people saying that they are falsely banned. A good chunk are sending inquires to their support, and many are probably sending multiple reports that clog it up even more. On top of that, you have the regular support inquires, all on a weekend.

    I'm certain you'll get more info from Kabam on Monday or Wednesday at the latest (whether that answer will suffice or not for you is a different matter). But I'm Kabam support won't be doing anything at the moment.
  • EakomoEakomo Member Posts: 248 ★★

    Eakomo said:

    I think one of the main possible issue is if the google play store wasn't preloaded in the phone like Xiaomi or Huawei but installed through an APK,
    Is it the case or is it still considered official partners @kabamcrashed ?

    Yes. It's very possible because that's how emulators work. If Google Play isn't native to your device, it's probably the reason.
    is that what would be defined as sideloading?.
    yes an emulator is not an actual mobile phone but is also a mobile phone in the point of having the Os and doing all the OS normally does and also having the actual playstore on it. and getting the game from there is from the official source. playing on a different device that what the emulator says is another problem but not sideloading

    But getting a modified version of the game or breaking the official version to mod it would count as sideloading
    Emulators may not be side loading but have been against TOS for years and has been, and continues to be, a valid reason for banning.
    and as i already said, I agree with that but the argument was more so on getting the application through official sources which emulators do so can't fall under reason to be banned for side loading or getting from non official sources
  • Mr_NandanMr_Nandan Member Posts: 63

    Hi everyone. Obviously there is a lot of consternation and confusion right now over the recent bans. I just wanted to clarify a few things.

    As the official post says, playing on a client distributed by anybody other than us or our official partners could get you flagged for a ban. Yes, this means if you sideloaded the game you were likely flagged. Our official partners are Apple, Google, Flexion and Steam. We distribute the game on PC through the downloader at https://playcontestofchampions.com/ Those are the only official channels to get the game, if you used any other means you were likely flagged.

    We tested this algorithm against hundreds of known good accounts without any false positives. Having said that, in any action this big, there might be edge cases that couldn't be accounted for in advance. We are obviously taking these reports seriously and investigating these cases.

    I've used the official channels, Google Play Store and your PC link, nothing more and nothing less, no third party software and have not shared my account with anyone, 10 years playing this game and only this game, and this is what I get?, that's really messed up KABAM. Your ban algorithm is a piece of ****, it doesn't work correctly.
    But but but, kabam doesn't listen to u. Even no one. If they said U side loaded than u R. 😂🤣 They actually force FTP players to stop playing the game. Because they earn nothing from us.🤣🤣
  • Mr_NandanMr_Nandan Member Posts: 63

    Mr_Nandan said:

    Here's the only proof that I have. I only downloaded it from Google Play store.
    But kabam respond me to that I sideloaded this game from somewhere else. It's absolutely ridiculous. Screen video Drive link given below-
    I know kabam wins always but I need a proper reply, I'm not satisfied their 1st response.

    https://drive.google.com/file/d/1-4L0kWvV7Tl2dXYmLF-pN2bWsU-BpFIX/view?usp=drivesdk

    They're honestly not going to give you a proper reply. Think about - there are up to (about) 10,000 people saying that they are falsely banned. A good chunk are sending inquires to their support, and many are probably sending multiple reports that clog it up even more. On top of that, you have the regular support inquires, all on a weekend.

    I'm certain you'll get more info from Kabam on Monday or Wednesday at the latest (whether that answer will suffice or not for you is a different matter). But I'm Kabam support won't be doing anything at the moment.
    I know kabam won't do anything that issue. They just wanted to out all FTP players. They said to me that I side-loaded this game! How they detect this? But actually I downloaded it from play store and recorded a video as a proof. Their detection system is poorly poor.
  • ChasonChason Member Posts: 20
    I don't do anything wrong .. download game from Google chrome but still receive a ban for 7 days .. wtf are you doing kabam ? Your employees are drunk ?
  • ChasonChason Member Posts: 20
    After this new stupid system. definitely you will lose lots of customers and money.
  • SandeepSSandeepS Member Posts: 1,338 ★★★★
    Chason said:

    I don't do anything wrong .. download game from Google chrome but still receive a ban for 7 days .. wtf are you doing kabam ? Your employees are drunk ?

    Chrome or Google play store? If you play on mobile then chrome download wouldn't be considered an official place.
  • Mr_NandanMr_Nandan Member Posts: 63
    Chason said:

    I don't do anything wrong .. download game from Google chrome but still receive a ban for 7 days .. wtf are you doing kabam ? Your employees are drunk ?

    Google chrome? It's counts side loaded. Ur ban is legit.
  • ChasonChason Member Posts: 20
    Kabam should answer proper 10000 people why they receive a ban without any reason . I don't use mod or something else but still receive a ban
  • ChasonChason Member Posts: 20
    Kabam is **** now
  • willrun4adonutwillrun4adonut Member Posts: 6,698 ★★★★★
    Mr_Nandan said:

    Mr_Nandan said:

    Here's the only proof that I have. I only downloaded it from Google Play store.
    But kabam respond me to that I sideloaded this game from somewhere else. It's absolutely ridiculous. Screen video Drive link given below-
    I know kabam wins always but I need a proper reply, I'm not satisfied their 1st response.

    https://drive.google.com/file/d/1-4L0kWvV7Tl2dXYmLF-pN2bWsU-BpFIX/view?usp=drivesdk

    They're honestly not going to give you a proper reply. Think about - there are up to (about) 10,000 people saying that they are falsely banned. A good chunk are sending inquires to their support, and many are probably sending multiple reports that clog it up even more. On top of that, you have the regular support inquires, all on a weekend.

    I'm certain you'll get more info from Kabam on Monday or Wednesday at the latest (whether that answer will suffice or not for you is a different matter). But I'm Kabam support won't be doing anything at the moment.
    I know kabam won't do anything that issue. They just wanted to out all FTP players. They said to me that I side-loaded this game! How they detect this? But actually I downloaded it from play store and recorded a video as a proof. Their detection system is poorly poor.
    Um, no. My alliance has twenty ftp players and none of them were banned.
  • Mr_NandanMr_Nandan Member Posts: 63

    Here are some recurring issues I've seen mentioned which seem like very plausible "mistakes" the software could've made:

    • People getting banned for being out of compliance many years ago. The software doesn't seem to have limited itself to looking for recent infractions. If someone had the wrong software 9 years ago, but fixed it 8 years ago, they still seem to have been picked up as being a violator. I would think they should be let off the hook on a "statute of limitations" grounds in this case. This also raises the question of whether the software will continue to pick up people for violations who fix their client today, if it runs again in a month. What if they install the correct client an hour before the software runs again, but didn't get a chance to log in yet? Will logging in just one time under the correct client be enough to get a "pass" from the software every time going forward?
    • An offshoot to this is a "double jeopardy" situation. People said they did get banned for using the wrong software years ago, but fixed it then and have been playing correctly for years. The software not only flagged them again this week, but also gave them a second or third strike for the same thing they already had a first strike for. Some of them were pushed to a permanent ban because of this. If true, this is just not fair, and I'm sure was not what the software was intended to do.
    • Some people say they are running a very old OS, or maybe an unusual OS. It would be very hard for the makers of this software to know that it detects things correctly on EVERY old version of EVERY OS. We know that apps in the app store constantly say they will no longer work on older OSes as time goes on. It's very plausible to believe that this detection software might have problems getting correct results from older OSes.
    A new piece of software was run against hundreds of thousands of accounts for the first time. No software developer would expect that to go off without a lot of errors or improper results occuring. This is why new software is often "rolled out" slowly in a company. First try it on 5% of the user base, then 10%, etc., and work out the bugs that arise along the way, before doing the big drop on the whole population.

    At this point, I feel like a lot of manual investigation should occur. The users who were permanently banned should be looked at first, and reinstated if no cheating that would impact gameplay occured. The other ones may as well have their temporary bans lifted earlier, because the signal has already been sent, and they're going to be let back in anyway. But a clear message should be sent out in an in-game mail telling people that they have to install the app from these specific sources, so that everybody is clear on why they were banned.
    Point 1: I've only seen one person suggest this on the forums, so it's not really something to bring up (and it want even a person who was banned). But maybe I've missed it because the forums have been wild with the new accounts.

    Point 2: Kabam has mostly used a three strike rule. One time offense, 7 day ban, 2nd time 40 day, third is permanent. They have made exceptions based on severity where it leapfrogs. So yes, if they've been banned before, even if they fixed the problem, they will get a higher ban.

    Point 3: They shouldn't have to test it on every OS system. This isn't HP, Walmart or an multi-billion, billion dollar company. You can't sideload, end of story. It's been in the ToS.

    (Note that people seem to forget, but the ToS that you all agreed to when you started says that you don't own your account).

    And for the ban reversal, they'll probably do (IF they do) in the exact opposite order. The ones that were permanently banned have more evidence and this why they were banned permanently, or have had prior infractions .
    The problem is sideloaded, right? If kabam ban account for this to innocents than kabam needs to proof that they sideloaded this game from somewhere else. Cause, I didn't sideloaded this game. I don't trust kabam anymore. They suspend me even I use play store installation. It's unfair
  • Mr_NandanMr_Nandan Member Posts: 63

    Mr_Nandan said:

    Mr_Nandan said:

    Here's the only proof that I have. I only downloaded it from Google Play store.
    But kabam respond me to that I sideloaded this game from somewhere else. It's absolutely ridiculous. Screen video Drive link given below-
    I know kabam wins always but I need a proper reply, I'm not satisfied their 1st response.

    https://drive.google.com/file/d/1-4L0kWvV7Tl2dXYmLF-pN2bWsU-BpFIX/view?usp=drivesdk

    They're honestly not going to give you a proper reply. Think about - there are up to (about) 10,000 people saying that they are falsely banned. A good chunk are sending inquires to their support, and many are probably sending multiple reports that clog it up even more. On top of that, you have the regular support inquires, all on a weekend.

    I'm certain you'll get more info from Kabam on Monday or Wednesday at the latest (whether that answer will suffice or not for you is a different matter). But I'm Kabam support won't be doing anything at the moment.
    I know kabam won't do anything that issue. They just wanted to out all FTP players. They said to me that I side-loaded this game! How they detect this? But actually I downloaded it from play store and recorded a video as a proof. Their detection system is poorly poor.
    Um, no. My alliance has twenty ftp players and none of them were banned.
    Lucky all of U. But still apk installers playing this game 😂. This is how kabam ban cheaters and side-loaded users 🤣
  • Mr_NandanMr_Nandan Member Posts: 63
    Chason said:

    Kabam should answer proper 10000 people why they receive a ban without any reason . I don't use mod or something else but still receive a ban

    No, I objection their bans but not all banned users are innocent. Actual cheaters and modders included there.
  • ChasonChason Member Posts: 20
    Mr_Nandan said:

    Chason said:

    Kabam should answer proper 10000 people why they receive a ban without any reason . I don't use mod or something else but still receive a ban

    No, I objection their bans but not all banned users are innocent. Actual cheaters and modders included there.
    But they should ban 1 by 1 at the time they are using mod.. don't ban 10000 people.. it's useless system
  • Mr_NandanMr_Nandan Member Posts: 63
    Chason said:

    Mr_Nandan said:

    Chason said:

    Kabam should answer proper 10000 people why they receive a ban without any reason . I don't use mod or something else but still receive a ban

    No, I objection their bans but not all banned users are innocent. Actual cheaters and modders included there.
    But they should ban 1 by 1 at the time they are using mod.. don't ban 10000 people.. it's useless system
    Some legit players suffering now. Kabam don't listen anyone. If they did than it's final. No proof allow 🤣😂. For me it's 7 days. Ok fine. I don't know if they compensate me or not. When 7 days expires I screen record again full process installation from Google play because I don't trust kabam anymore. They do again this ****.
  • Markjv81Markjv81 Member Posts: 1,064 ★★★★
    What’s the prerequisite for a 7 day ban over 30 or permanent, why are some players who were flagged given leniency over others? Shouldn’t it just be cut and dry across the board? Odd
  • Average_DesiAverage_Desi Member Posts: 2,574 ★★★★★
    Mr_Nandan said:

    Mr_Nandan said:

    Here's the only proof that I have. I only downloaded it from Google Play store.
    But kabam respond me to that I sideloaded this game from somewhere else. It's absolutely ridiculous. Screen video Drive link given below-
    I know kabam wins always but I need a proper reply, I'm not satisfied their 1st response.

    https://drive.google.com/file/d/1-4L0kWvV7Tl2dXYmLF-pN2bWsU-BpFIX/view?usp=drivesdk

    They're honestly not going to give you a proper reply. Think about - there are up to (about) 10,000 people saying that they are falsely banned. A good chunk are sending inquires to their support, and many are probably sending multiple reports that clog it up even more. On top of that, you have the regular support inquires, all on a weekend.

    I'm certain you'll get more info from Kabam on Monday or Wednesday at the latest (whether that answer will suffice or not for you is a different matter). But I'm Kabam support won't be doing anything at the moment.
    I know kabam won't do anything that issue. They just wanted to out all FTP players. They said to me that I side-loaded this game! How they detect this? But actually I downloaded it from play store and recorded a video as a proof. Their detection system is poorly poor.
    95% of the game is free to play.
  • Mr_NandanMr_Nandan Member Posts: 63

    Mr_Nandan said:

    Mr_Nandan said:

    Here's the only proof that I have. I only downloaded it from Google Play store.
    But kabam respond me to that I sideloaded this game from somewhere else. It's absolutely ridiculous. Screen video Drive link given below-
    I know kabam wins always but I need a proper reply, I'm not satisfied their 1st response.

    https://drive.google.com/file/d/1-4L0kWvV7Tl2dXYmLF-pN2bWsU-BpFIX/view?usp=drivesdk

    They're honestly not going to give you a proper reply. Think about - there are up to (about) 10,000 people saying that they are falsely banned. A good chunk are sending inquires to their support, and many are probably sending multiple reports that clog it up even more. On top of that, you have the regular support inquires, all on a weekend.

    I'm certain you'll get more info from Kabam on Monday or Wednesday at the latest (whether that answer will suffice or not for you is a different matter). But I'm Kabam support won't be doing anything at the moment.
    I know kabam won't do anything that issue. They just wanted to out all FTP players. They said to me that I side-loaded this game! How they detect this? But actually I downloaded it from play store and recorded a video as a proof. Their detection system is poorly poor.
    95% of the game is free to play.
    But how they said that I sideloaded my game? Monthly I updated from play store. Now I think that they don't have actual data from where players downloaded it.
  • ChasonChason Member Posts: 20
    Any response from kabam ? They just reply copy paste email
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