The ban algorithm is definitely banning people who have downloaded from official stores. I was banned and only ever downloaded from google play store over the last 9+ years of playing. These are from my app installed on device


And this is from my google play store app

I use a samsung S7 and android 8.0.
I have left it with support so hopefully they can sort it. Posting here to hopefully raise awareness with kabam and the community at large.