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Reason For Suspension

Hi everyone. I know I'm like the 50th forum member with a deadpool profile picture making a post about the recent ban wave but I'm really just confused. I was doing the valiant gauntlet and got suspended the very next day for using 3rd party software even though I never have.
From my understanding you can get your account banned if you share your account, use a modded version of the game, use a version of the game that is not one of Kabam's Official Partners.
Here's the thing though, I installed the game from Play Store and I verified this by using app manager too see the installer package and it is installed and updated from Play store. I know that use of VPN does not lead to Suspension but even if it did, i never used a VPN. I've never used an emulator either. I installed the PC version from their official site. Kabam isn't responding to my ticket and I can't think of a single reason why my account got suspended. For reference, I have a OnePlus device and it's the global model
From my understanding you can get your account banned if you share your account, use a modded version of the game, use a version of the game that is not one of Kabam's Official Partners.
Here's the thing though, I installed the game from Play Store and I verified this by using app manager too see the installer package and it is installed and updated from Play store. I know that use of VPN does not lead to Suspension but even if it did, i never used a VPN. I've never used an emulator either. I installed the PC version from their official site. Kabam isn't responding to my ticket and I can't think of a single reason why my account got suspended. For reference, I have a OnePlus device and it's the global model
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