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What about those players who are MIS-Banned?

SH_DaredevilSH_Daredevil Member Posts: 10 ★
edited June 9 in General Discussion
So say that we accept the truth that many of the account banned really did use third party software, but what about those players who literally downloaded the game from google play or apple app store? For example, me myself downloaded this game for 4 years straight from app store on an Iphone, not ever cheated and BS, but this time all my 3 accounts are banned by Kabam for using third party softwares, like what? Kabam you are just not going to care about those accounts that are wrongly banned? I am sure that there really are many players who got the same situation as me. Me myself used an android phone before, and did the wrong action of downloading the game from a third party software, but that was 4 years ago before I started using iPhone, and I was already banned for it for 7 days at that time. So I learned my mistake. But now without doing anything wrong my accounts are banned, and Kabam does not even care. How does that improve the game quality and the overall of the environment? I got a 30 day ban, a permanent ban, and a 7 day ban, this just does not make sense to me, I spend my time and money on this game and after years, just to get betrayed by the game company itself and get banned?!

Comments

  • PikoluPikolu Member, Guardian Posts: 8,789 Guardian
    Going to just close this thread since I got your answer here and we dont need another discussion thread about bans. Here's the advice given in the discord of what to do.

    "Help, I've Been Banned!"
    Step 1: If you believe you've been erroneously banned, you must contact the Support team.
    Step 2: Here is the support team link to do so: https://help.kabamsupport.com/hc/en-us/categories/360003410932-Marvel-Contest-of-Champions
    Step 3: If you have never submitted a ticket before, you will need to create a Zen Desk account.
    Step 4: Wait for Support to reply. This normally takes anywhere from 2-48 hours, but could take longer due to volume. You will need to provide detailed account information to verify your account ownership.

    Additional Notes
    1. You can be upset and frustrated. Do not take that out on others here.
    2. There is no one on Discord that can help you with this issue. You will have to contact support.
    3. Please be kind to the mods who have answered these questions approximately three hundred+ times so far.
    4. Understand that using software like Bluestacks, or downloading the game from an APK is a violation of terms of service, and is what was hit with this ban wave. You cannot overturn this if you did not know.
    5. Be patient. Ban overturns (on the extremely rare occasion that they happen) take time.

    Additional information from Kabam Crashed.

    https://forums.playcontestofchampions.com/en/discussion/396681/some-clarification-on-the-recent-ban-wave
This discussion has been closed.