Application for Account Unblocking

cocociacococia Member Posts: 1
edited June 9 in General Discussion
Hello, I'm a loyal player of Marvel Contest of Champions. Due to the recent update, I couldn't log in to the game, so I used a game accelerator to play normally. As a result, my account was banned. I hope the official can lift the ban. If the official client can be played normally, I will still abide by the rules and not use an accelerator. Please lift the ban on my account.
Post edited by Pikolu on

Comments

  • PikoluPikolu Member, Guardian Posts: 8,653 Guardian
    "Help, I've Been Banned!"
    Step 1: If you believe you've been erroneously banned, you must contact the Support team.
    Step 2: Here is the support team link to do so: https://help.kabamsupport.com/hc/en-us/categories/360003410932-Marvel-Contest-of-Champions
    Step 3: If you have never submitted a ticket before, you will need to create a Zen Desk account.
    Step 4: Wait for Support to reply. This normally takes anywhere from 2-48 hours, but could take longer due to volume. You will need to provide detailed account information to verify your account ownership.

    Additional Notes
    1. You can be upset and frustrated. Do not take that out on others here.
    2. There is no one on Discord that can help you with this issue. You will have to contact support.
    3. Please be kind to the mods who have answered these questions approximately three hundred+ times so far.
    4. Understand that using software like Bluestacks, or downloading the game from an APK is a violation of terms of service, and is what was hit with this ban wave. You cannot overturn this if you did not know.
    5. Be patient. Ban overturns (on the extremely rare occasion that they happen) take time.

    Additional information from Kabam Crashed.

    https://forums.playcontestofchampions.com/en/discussion/396681/some-clarification-on-the-recent-ban-wave
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