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Cannot Access Week 2 Side Quest-due to Missing the 4th Multiversal Extraction Sample Syringe
ftang0109
Member Posts: 14 ★
I believed someone may have similar issue too and I have already opened support ticket (#804961), but the customer service team keep marking it as solved. That's why I repost here to get your attention.
MCOC username: ftang0109
Device: Iphone 13 Pro
In short, I have already claimed totally of 4 Multiversal Extraction Sample Syringe and I have accessed Week 2 Side Quest 3 times only.
I realized that the remaining one Multiversal Extraction Sample Syringe is gone for NO Reason, that make me unable to access the Week 2 Side Quest 4th time.
As a result, I only get 3 Variant Sequences.
Can Kabam customer service please look into the issue and refund me the remaining one Multiversal Extraction Sample Syringe, so that I can finish Week 2 Side Quest 4th time?
Screenshot:
P.S.
@Kabam Miike @Kabam Lyra
I had created the follow up ticket to #804961, but always got the same auto email reply from the customer support team:
##- Please type your reply above this line -##
Greetings,
I have provided you with a response in English. Here are some links to free translation tools if needed:
Google Translate
Babel Fish
Thank you for submitting this report.
The details of your bug report will be shared with the appropriate teams for review. Though we will be unable to provide updates for this investigation, you can look to the forums, in-game mail, update notes, and the MCOC: Community Bugs and Issues Tracker for potential updates or announcements regarding their status. If the issue is subject to compensation, the game team will send it to affected players via in-game mail.
Bugs and Known Issues Forum
Community Bugs and Issues Tracker
As we have provided all of the information available to us, this ticket has been set to Closed. However, if you require additional assistance, you can create a new ticket using this link.
Thank you for your patience and understanding.
Regards,
Kabam Support
I really appreciate if the customer service team can take a look!
MCOC username: ftang0109
Device: Iphone 13 Pro
In short, I have already claimed totally of 4 Multiversal Extraction Sample Syringe and I have accessed Week 2 Side Quest 3 times only.
I realized that the remaining one Multiversal Extraction Sample Syringe is gone for NO Reason, that make me unable to access the Week 2 Side Quest 4th time.
As a result, I only get 3 Variant Sequences.
Can Kabam customer service please look into the issue and refund me the remaining one Multiversal Extraction Sample Syringe, so that I can finish Week 2 Side Quest 4th time?
Screenshot:
P.S.
@Kabam Miike @Kabam Lyra
I had created the follow up ticket to #804961, but always got the same auto email reply from the customer support team:
##- Please type your reply above this line -##
Greetings,
I have provided you with a response in English. Here are some links to free translation tools if needed:
Google Translate
Babel Fish
Thank you for submitting this report.
The details of your bug report will be shared with the appropriate teams for review. Though we will be unable to provide updates for this investigation, you can look to the forums, in-game mail, update notes, and the MCOC: Community Bugs and Issues Tracker for potential updates or announcements regarding their status. If the issue is subject to compensation, the game team will send it to affected players via in-game mail.
Bugs and Known Issues Forum
Community Bugs and Issues Tracker
As we have provided all of the information available to us, this ticket has been set to Closed. However, if you require additional assistance, you can create a new ticket using this link.
Thank you for your patience and understanding.
Regards,
Kabam Support
I really appreciate if the customer service team can take a look!
1
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