Purchased 3k units worth of featured crystal in the crystal page on accident

I had 12k+ units saved for the sales tonight and entered the crystal page, finger hit the 3k unit button to purchase 10 featured crystals. I haven't opened them. I have tried to make a ticket but the email address of my MCOC account was deleted by google a long time ago (my account is 10 years old now) so I can't make a ticket because it won't let me log in. Have I literally been scammed or is there any way for this to be resolved on the forums? On the very edge of quitting prior to this anyway so if it can't be resolved I'll call it a day. Thanks for any help

Comments

Badah

Contact support to change your linked email to an email account you can access… then ask them to revert the crystals. Forums can’t help…

Kamr05

Please see the attached picture as proof

Bogo

I know people that have gotten it refunded through submitting a ticket but if you can't submit a ticket I'm not too sure

BigTuna_2054

Same happened to me and i got refunded because i didn't open the crystals. Kabam really needs to not have that as the first thing that opens from crystal tab or put a secondary confirmation before they take units for purchase. Its really not hard to accidentally press the button on accident at the bottom of the page.

Kamr05

I see there is an option to submit a ticket to change email address. Maybe I can do this option first, change the email, then submit another ticket after to resolve the crystal issue.

Kamr05

Same happened to me and i got refunded because i didn't open the crystals. Kabam really needs to not have that as the first thing that opens from crystal tab or put a secondary confirmation before they take units for purchase. Its really not hard to accidentally press the button on accident at the bottom of the page.

I have nearly hit that button a few times already, and knew it might happen one day. Coincidentally it's exactly the spot on the screen my finger presses first to scroll up on the crystals page. Talk about product placement.

Kamr05

Same happened to me and i got refunded because i didn't open the crystals. Kabam really needs to not have that as the first thing that opens from crystal tab or put a secondary confirmation before they take units for purchase. Its really not hard to accidentally press the button on accident at the bottom of the page.

Can I ask please how long the refund took for you? I really don't want to miss the sales.

Badah

Same happened to me and i got refunded because i didn't open the crystals. Kabam really needs to not have that as the first thing that opens from crystal tab or put a secondary confirmation before they take units for purchase. Its really not hard to accidentally press the button on accident at the bottom of the page.
Can I ask please how long the refund took for you? I really don't want to miss the sales.

Can’t really say, it depends on the support team workload… happened to me once it took 24 hours

captaincush

Same happened to me and i got refunded because i didn't open the crystals. Kabam really needs to not have that as the first thing that opens from crystal tab or put a secondary confirmation before they take units for purchase. Its really not hard to accidentally press the button on accident at the bottom of the page.
Can I ask please how long the refund took for you? I really don't want to miss the sales.

This sale lasts a week, should not be a concern

Kamr05

I see there is an option to submit a ticket to change email address. Maybe I can do this option first, change the email, then submit another ticket after to resolve the crystal issue.

Nope. Can't submit any tickets whatsoever because it won't allow me to login with my email. Can't use the forgot password option because the email was deleted by google ages ago. I can login to the store and the game with the email but not kabam support for some reason.

So my only hope is that someone can help me through the forums

KillerM

the bad thing is that if you click on it once, you immediately buy it instead of first getting a confirmation whether you really want to buy those crystals or not. I think this is a huge mistake from kabam and actually a pure scam because I hear several people who clicked on it… i hope you get a refund

Kamr05

Contact support to change your linked email to an email account you can access… then ask them to revert the crystals. Forums can’t help…

Can't even submit an email-change ticket because it requires me to login with the old email to even be able to send the ticket.

Badah

I see there is an option to submit a ticket to change email address. Maybe I can do this option first, change the email, then submit another ticket after to resolve the crystal issue.
Nope. Can't submit any tickets whatsoever because it won't allow me to login with my email. Can't use the forgot password option because the email was deleted by google ages ago. I can login to the store and the game with the email but not kabam support for some reason.

So my only hope is that someone can help me through the forums

Can’t you sign-up with your current email, then ask support to change email, then ask for the refund?

Frumpy_geezer

Can you set up the email again?

Kamr05

the bad thing is that if you click on it once, you immediately buy it instead of first getting a confirmation whether you really want to buy those crystals or not. I think this is a huge mistake from kabam and actually a pure scam because I hear several people who clicked on it… i hope you get a refund

Really gutted. Took a lot of saving to get to this many units and arena grind. Was waiting to see the July 4 offers and if good maybe spend some money to get the higher unit offers. Not spending £99 to make up 3k units I was scammed.

Kamr05

I see there is an option to submit a ticket to change email address. Maybe I can do this option first, change the email, then submit another ticket after to resolve the crystal issue.
Nope. Can't submit any tickets whatsoever because it won't allow me to login with my email. Can't use the forgot password option because the email was deleted by google ages ago. I can login to the store and the game with the email but not kabam support for some reason.

So my only hope is that someone can help me through the forums

Can’t you sign-up with your current email, then ask support to change email, then ask for the refund?

When you go to sign up it says they send a confirmation email which you have to click. I can't access that email address any more full-stop, hence no confirmation email to then make the account. Google deleted it. I made it when I was at school 10 years ago now. I appreciate you trying to help though

Kamr05

I see there is an option to submit a ticket to change email address. Maybe I can do this option first, change the email, then submit another ticket after to resolve the crystal issue.
Nope. Can't submit any tickets whatsoever because it won't allow me to login with my email. Can't use the forgot password option because the email was deleted by google ages ago. I can login to the store and the game with the email but not kabam support for some reason.

So my only hope is that someone can help me through the forums

Can’t you sign-up with your current email, then ask support to change email, then ask for the refund?

You also can only submit the email-change request ticket from the original email address, not the new one.

Fit_Fun9329

Scam design

KillerM

kabam is just frontrunner in making things unnecessarily difficult for players or on purpose.. they could have just added that featured crystal to the ingame store instead of people now clickin on it. sometimes i think wich kind of people working there some from social healthcare

Kamr05

Does anyone know how likely it would be to have a mod or support member see my post and resolve it on here? Aside from my last 2 posts I haven't be active on here since 2020 lol so I'm not sure how likely it would be.

Herbal_Taxman

Probably not very likely in the next couple of days. They’re gonna be busy with J4.

Kamr05

Just want to say a quick thanks to Kabam support for updating my email, after 10 years my account is now under a new email. So I had to create a new email, then create a support account using this new email, and proceed with the ticket request.

The speed at which the email issue was resolved is very impressive, and I am very grateful. Now it's the issue of resolving the crystal purchase. Hopefully I can get my 3k units back. One step at a time!

Kamr05

Final follow-up to this. Kabam has refunded all my units. Really grateful for the help I received. Not only did I get my units back but also got my account under a new email that I can access which is a relief. Huge credit to the support team.

DrWooper

Final follow-up to this. Kabam has refunded all my units. Really grateful for the help I received. Not only did I get my units back but also got my account under a new email that I can access which is a relief. Huge credit to the support team.

Good to hear.