Bought the wrong offer on webstore

Hi, I bought the wrong offer for heat wave sale on web store. Accidentally an Odin for cavalier when I should be buying Odin for Valiant. Hence I missed out the items in the bundle for valiant and instead gotten items for cavalier. I’m a valiant player. Sent a ticket to Kabam no responses and sent another ticket again no responses. Just wanted to change the cavalier items to valiant items. I have not used any of the cavalier items. Not sure why is kabam ignoring an my ticket and doesn’t seem to respond at all.

Comments

Super_Cretu90

Kabam is not ignoring your e-mails.
You e-mail-ed them during the week-end. You should get a response from them today.

Chasesept12

How long before we get a rigged A.I., lag and dropped inputs fix, ever since you mentioned it 6 months ago we haven't heard **** about it and its sickening to play like that anymore,seriously!

Vincenzopeh

Still nothing and still waiting

Vincenzopeh

@KabamPinwheel @KabamDORK

ddbcrb

I'm encountering the same issue with support, and it's genuinely frustrating. The lack of response so far is disappointing, especially as a loyal customer who’s been willing to invest in this virtual content. I’ve consistently supported the game, and yes, I’ve used Unit Man when nearing completion of the Everest content…

I’ve genuinely enjoyed the game, but this experience has been disheartening and has made me question the value I’m receiving.

The receipt from Xsolla only lists “ALL FATHER ODIN'S VAULT.” A few days earlier, I had purchased the same item and received the Valiant version; the receipt showed the duplicate generic listing.

Generally, when a receipt or invoice doesn’t specify a particular product variation, such as grade, model, or quality, it’s reasonable for customers to expect to receive the standard or advertised version. Providing a lower-grade alternative without clear communication, especially in a subsequent sale, may lead to confusion or unmet expectations.

I’m not requesting a refund or looking to cancel the purchase; I’m simply asking to receive the Valiant version of the ALL FATHER ODIN'S VAULT, which was the expected outcome of the transaction.

Vincenzopeh

Some comments saying it’s the weekend etc is not seeing the point. It’s pathetic to launch a sale but unable to cope with its queries. Then why launch a sale near a weekend when you know you can’t cope or not intending to standby on the weekend to cope with the increased volume of business?