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Not getting my points in the online store.

I have been playing the game on and off since it started in 2014 or 2015. I recently came back to the game and was told by an alliance mate to go to the online store for the free crystals and points. I have collected all of the crystals and points daily for about a month now, with exception of missing one day. I know this because I have 4 reunion crystals. For some reason, the store is not registering the market points I am collecting, and I’m still on tier 1 waiting for the 5 star shards. I did happen to get the shards one day after about 3 weeks, but it reset to the start of the market total. They are not registering as I collect them daily/weekly. Not only that, I purchased the Odin chest for the Heat wave deals, and still am not receiving the points. After spending $100, I should be getting the tier levels for the heat wave crystals too. Please help with my missing points.
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