After 4 days no reply from support

LordEmperorSlothLordEmperorSloth Member Posts: 38 ★
in Bugs and Known Issues
I wrote alto supporto abt a wrong bundle bought but After 4;days no reply. Anyone from Kabam ?

@KabamPinwheel @kabamCrashed

Comments

  • VincenzopehVincenzopeh Member Posts: 5 ★
    Hi, same issue.

    I bought the wrong offer for heat wave sale on web store. Accidentally bought an Odin for cavalier when I should be buying Odin for Valiant. Hence I missed out the items in the bundle for valiant and instead gotten items for cavalier. I’m a valiant player. Sent a ticket on the first day to Kabam no responses and sent another ticket again no responses. Just wanted to change the cavalier items to valiant items not even asking for a refund or anything. I have not used any of the cavalier items. Not sure why is kabam ignoring the ticket and doesn’t respond at all. 3 full days now. They used to reply very quickly during Mike’s time. Sad.

    @KabamPinwheel @KabamDORK
  • LordEmperorSlothLordEmperorSloth Member Posts: 38 ★
    Vincenzopeh said:

    Hi, same issue.

    I bought the wrong offer for heat wave sale on web store. Accidentally bought an Odin for cavalier when I should be buying Odin for Valiant. Hence I missed out the items in the bundle for valiant and instead gotten items for cavalier. I’m a valiant player. Sent a ticket on the first day to Kabam no responses and sent another ticket again no responses. Just wanted to change the cavalier items to valiant items not even asking for a refund or anything. I have not used any of the cavalier items. Not sure why is kabam ignoring the ticket and doesn’t respond at all. 3 full days now. They used to reply very quickly during Mike’s time. Sad.

    @KabamPinwheel @KabamDORK

    Yep same thing ....
  • ahmynutsahmynuts Member Posts: 8,876 ★★★★★
    edited 12:41PM
    Considering it was the weekend for most of that im not surprised. Im also doubly not surprised because I assume they've received a billion tickets from people making the same mistake
  • LordEmperorSlothLordEmperorSloth Member Posts: 38 ★
    ahmynuts said:

    Considering it was the weekend for most of that im not surprised. Im also doubly not surprised because I assume they've received a billion tickets from people making the same mistake

    I never before noticed , that were multiple bundle for the other titles.... Jeez. That's was the issue .
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