This is fraud

I bought both Valiant deals and one thronebreaker deal in the web store as well as buying all the valiant and TB crystals with of units resulting in opening over 34 TB crystals and 30 Valiant crystals I only got one 7* relic and support is telling me it was fixed. If it was fixed I'd have two 7* relics. Real world money was spent on this. I'm trying very hard not to go through Apple or my credit card in this but Kabam is giving me no choice. @Kabam Miike

Comments

TikkaMasala

sounds totally frustrating. I get it but don’t think Miike (or anyone from @Kabam) will respond to you.

WhoDaPoo

You need to tag kabam pinwheel, kabam dork, kabam osaures rex

BadAsh22

Post a screenshot of their email saying it was fixed, please.

ShaggyM

willrun4adonut

Sorry about that.

ShaggyM

What I'm thinking is they fixed it at some point through me opening and only counted what I opened before it was fixed not counting the cumulative opening. So it looks like I only opened a certain amount but in total I opened well over the required amount to get two 7* relics. @KabamPinwheel

BadAsh22

Yeah that reads like a canned/auto response from support, it doesn't appear that they looked into your specific issue. Escalating it as you are sounds like the right way to go if you're certain about it.