Now we store is saying I have collected the promo codes when I haven't received anything

Blaspp

Are y'all going to give me my stuff for the promo codes? The webstore wasn't working while I tried putting them in for 1 and half hours from 2pm est to 330est. Now all the codes are saying I have already claimed them when I haven't received anything on the game. So how am I going to get my stuff from the promo codes? @Kabam Miike