The issue is trust and authenticity
The issue isn’t that Kabam needs to modify Spider Woman to help keep the game balanced. Everyone can easily understand that, if it were true. 
The  issue is that most people don’t believe what Kabam says because they have a long history of breaking trust and lacking authenticity.  There’s no logic in how they make decisions on which champ is balanced. It’s completely unpredictable like living in the kingdom of a madman king who will burn the city down out of spite to flex their power. It’s not about what’s best for the game—which would be trust and authenticity when explaining decisions. It’s about control and flexing—they call serpent balanced because that serves their budget, not because it’s real by anyone’s standards