Why do you keep asking us to open a support ticket when they never respond?

I’ve opened up several support tickets and they have either told me they can’t help, give me a totally wrong answer without understanding the issue or flat out lied.

You guys produce a circle of finger pointing that makes a player go in circles


  • Renegade_DoggyRenegade_Doggy Posts: 358 ★★
    Its a tactic employed by many companies, so they never actually have to address what comes their way.

    Most people give up after running around in circles a couple times.

    Its a disconnect-feedback loop.

    SW:TOR used to do the same thing, partially due to them outsourcing support to bots.
  • DarkestDestroyerDarkestDestroyer Posts: 2,587 ★★★★
    I might be lucky, but support have always helped me.

    They do respond anyway
  • BitterSteelBitterSteel Posts: 8,860 ★★★★★
    Support is more useless than spidergwens L1 special
  • Deadbyrd9Deadbyrd9 Posts: 3,469 ★★★★
    edited December 2017
    Or when Kabam does respond they don’t acknowledge your question and they tell you something anyone over level 15 would know about the game
  • SvainSvain Posts: 453 ★★
    Or just completely mis comprehend your issue and respond with something completely unrelated
  • DaMunkDaMunk Posts: 1,883 ★★★★
    Support is horrible. They outright lie about half the time. Unless is something easy you are screwed.
  • CoatHang3rCoatHang3r Posts: 4,955 ★★★★★
    If your tickets are as extensive and detailed as your forum posts I would have no clue why they could be perceived as being ineffective.
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