Why do you keep asking us to open a support ticket when they never respond?

I’ve opened up several support tickets and they have either told me they can’t help, give me a totally wrong answer without understanding the issue or flat out lied.

You guys produce a circle of finger pointing that makes a player go in circles

Comments

Renegade_Doggy

Its a tactic employed by many companies, so they never actually have to address what comes their way.

Most people give up after running around in circles a couple times.

Its a disconnect-feedback loop.

SW:TOR used to do the same thing, partially due to them outsourcing support to bots.

DarkestDestroyer

I might be lucky, but support have always helped me.

They do respond anyway

BitterSteel

Support is more useless than spidergwens L1 special

Deadbyrd9

Or when Kabam does respond they don’t acknowledge your question and they tell you something anyone over level 15 would know about the game

Svain

Or just completely mis comprehend your issue and respond with something completely unrelated

DaMunk

Support is horrible. They outright lie about half the time. Unless is something easy you are screwed.

CoatHang3r

If your tickets are as extensive and detailed as your forum posts I would have no clue why they could be perceived as being ineffective.