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AW Rewards not showing [Under Investigation]

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Comments

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    OmniOmni Posts: 574 ★★★
    And t1 nodes again for the 3rd war in a row...
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    gahrlinggahrling Posts: 199 ★
    Yep, still getting these problems.
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    Kabam WolfKabam Wolf Posts: 1,277 ★★★
    Hey all. I just wanted to touch base and let you all know that this is still being looked into. We will make sure to post an update as soon as possible. Thank you all so much for bearing with us.
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    OmniOmni Posts: 574 ★★★
    Kabam Wolf wrote: »
    Hey all. I just wanted to touch base and let you all know that this is still being looked into. We will make sure to post an update as soon as possible. Thank you all so much for bearing with us.

    I figure this is something that can be fixed with tomorrow evenings update ?
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    tlhtlh Posts: 41 ★
    edited January 2018
    Still being looked into? It's been almost a week now, and this is the third time we're fighting with t1 nodes.
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    Danny_DohyunDanny_Dohyun Posts: 32
    I spent huge amount of units to revive in AW due to T1 node. KABAM should return it back if this node assigning is bug!!!!!!! :(
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    Next2HellNext2Hell Posts: 102 ★
    vd84oenm0bg5.png sooooo?
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    Next2HellNext2Hell Posts: 102 ★
    Can’t see categories, but aw ended we got rewards.
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    OmniOmni Posts: 574 ★★★
    I haven’t been receiving full rewards for being in the incorrect tier. Kabam is aware and looking into it.
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    OmniOmni Posts: 574 ★★★
    Okay back to normal. I guess we just ignore the fact we were in the wrong tier for a week getting incorrect rewards

    ayo3egntivnc.png
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    Markjv81Markjv81 Posts: 1,003 ★★★★
    Same thing happens to us. We thought we had moved up to t1 as was fighting expert map but only recived t2 rewards.
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    OmniOmni Posts: 574 ★★★
    Knock knock kabam anyone Home ?
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    OmniOmni Posts: 574 ★★★
    Well the three photos I posted showed whats going on...feel free to use those in your ticket.
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    OmniOmni Posts: 574 ★★★
    We still investigating this ? @Kabam Wolf
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    Kabam WolfKabam Wolf Posts: 1,277 ★★★
    Hey folks. This issue should be resolved now, with Alliances seeing the correct rewards. Is anyone still having this issue?
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    OmniOmni Posts: 574 ★★★
    Verzz wrote: »
    Kabam Wolf wrote: »
    Hey folks. This issue should be resolved now, with Alliances seeing the correct rewards. Is anyone still having this issue?
    The issue where rewards were not showing up has now been resolved. However this does not address the fact that we played wars for a week with tier 1 nodes instead of tier 2 nodes and also only receiving rewards for tier 2despite all alliances being in tier 2. I believe we should get some form of compensation for this and could not get support to understand over the course of 3 tickets. Thank you for the reply

    This...if the difference is only a couple shards then that’s what it is. It’s the principal of the matter.

    I used a lot of items to get through one of the 3 wars. I understand I didn’t have to and don’t expect items/units to be returned to me and that’s fine. (Although I wouldn’t complain if they were returned.)

    We won 1 lost 2 of the wars there is no way of really knowing how we would have done had the nodes been the correct ones. The jump in difficulty from 2 to 1 is prettt significant.

    Show your customers affected by this a sign of good faith for this past week.

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    gahrlinggahrling Posts: 199 ★
    @Kabam Wolf wrote: »
    Hey folks. This issue should be resolved now, with Alliances seeing the correct rewards. Is anyone still having this issue?

    As previously mentioned, there were two issues here:

    1. Inability to access the rewards screen
    2. Some alliances in AW tier 2 and below were forced to play maps with tier 1 nodes.

    You've addressed the first issue, but not the more important second issue. Please do so.
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    Danny_DohyunDanny_Dohyun Posts: 32
    2nd issue also resolved from 20JAN AW.
    Problem is that we need to get some proper compensation for Units spending due to Kabam's wrong Node configutation for last 3 AWs.!!!!!!
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    OmniOmni Posts: 574 ★★★
    It’s monday, let’s have this addresses today please.
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    OmniOmni Posts: 574 ★★★
    Open the wrong crystal and you get to keep your champ as well as get a new crystal. Get put in the wrong tier and receive nothing but kabam ignoring you. @Kabam Wolf
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    Danny_DohyunDanny_Dohyun Posts: 32
    too much slow progress on Kabam side...
    It's very disappointed...:(
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    OmniOmni Posts: 574 ★★★
    Hello is this thing on? Testing....1,2,3...

    Look into correcting your mistake please
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