Hi, sorry to hear you aren't seeing the rewards. If you claimed the item and didn't open it, then you should have an in game mail regarding the rewards. Can you please try closing out the app, then swiping to close recently opened apps, and then try opening it back up again?
If you still do not see an update, you may need to contact our Support Team for further assistance, as they will be able to help with your specific account.
How to contact support:In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket.
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If you still do not see an update, you may need to contact our Support Team for further assistance, as they will be able to help with your specific account.
How to contact support: In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket.