**May 8th - HOT FIX INCOMING**
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A Hot Fix will be pushed to all stores shortly. This will address a bug causing crashes on some iOS devices. Please keep an eye out and update when you're able.
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Why is support so unpredictable?

DHCVoLtDHCVoLt Posts: 266 ★
in General Discussion
Why do certain people get accidental item uses and champion sales restored but others just don’t with no explanation? If a guy gets given a 4 star classic Ultron because he sold his normal Ultron by accident why do half of the rest of cases like that get denied?

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    BitterSteelBitterSteel Posts: 9,254 ★★★★★
    When a support agent gets a case, they flip a coin and heads mean they know what they’re doing and tails means they pretend to have as much knowledge of the game as a seagull from finding nemo...
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    420sam420sam Posts: 526 ★★★
    DHCVoLt wrote: »
    Why do certain people get accidental item uses and champion sales restored but others just don’t with no explanation? If a guy gets given a 4 star classic Ultron because he sold his normal Ultron by accident why do half of the rest of cases like that get denied?

    It typical comes down to training.
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    Hey everybody, every case is different and has to be handled in a way appropriate to the individual situation. What two people believe are similar cases could, in fact, be vastly different. That being said, due to our privacy policy, we don't go into the details of individual cases with anyone but the players who submitted the cases.
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