Connection issues following the 17.0.2 update (merged threads)

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  • Savio444Savio444 Posts: 1,781 ★★★★
    ama0ugmcy23o.png
  • Apocalypse189Apocalypse189 Posts: 1,128 ★★★
    Mine is doing the same
    Intermittent connection
  • I’m having trouble logging in to the game because it keeps saying “Problems connecting to internet” and I restarted my internet and my internet is fine but I’m still having trouble logging in
  • Scare_Reaper2Scare_Reaper2 Posts: 287
    edited February 2018
    so i tapped someones profile to check it and then the screen went black and now saying problems connecting to network and just now kicked me out of game. AND NO its nothing to do with my darn wifi so dont even say it....it looks like tapping someones profile makes the game crash...please fix this annoying bug
  • Savio444Savio444 Posts: 1,781 ★★★★
    Mine is doing the same
    Intermittent connection

    I’m sure this happens at least once a day, irritating.
  • AnuragsahaAnuragsaha Posts: 37
    Well, I was able to log in just a few minutes back but now, though I have a proper internet connection, it's showing network error on the first loading screen. I have an internet speed meter installed and interestingly, whenever I'm opening MCOC now, it goes down to 0 kbps. But on other websites/apps it shows my usual speed.
    After 17.0 I wasn't able login through Mobile Data, now even Wi-Fi isn't working. Am I the only one?
  • AnuragsahaAnuragsaha Posts: 37
    Same here
  • Savio444Savio444 Posts: 1,781 ★★★★
    Anuragsaha wrote: »
    Well, I was able to log in just a few minutes back but now, though I have a proper internet connection, it's showing network error on the first loading screen. I have an internet speed meter installed and interestingly, whenever I'm opening MCOC now, it goes down to 0 kbps. But on other websites/apps it shows my usual speed.
    After 17.0 I wasn't able login through Mobile Data, now even Wi-Fi isn't working. Am I the only one?
    Same
  • BendyBendy Posts: 5,630 ★★★★★
    Same
  • Scare_Reaper2Scare_Reaper2 Posts: 287
    i tapped someones profile and the game said problems connecting to network then crashed so wth is going on
  • Scare_Reaper2Scare_Reaper2 Posts: 287
    it happened when i tapped someones profile it then said problems connecting then the game died...those poor hamsters
  • I'm getting the same thing on Wi-Fi and mobile data
  • BrandoniusBrandonius Posts: 292
    it happened when i tapped someones profile it then said problems connecting then the game died...those poor hamsters
    Stop tapping other people’s profiles. They can tap themselves.

    :wink:

  • Scare_Reaper2Scare_Reaper2 Posts: 287
    Brandonius wrote: »
    it happened when i tapped someones profile it then said problems connecting then the game died...those poor hamsters
    Stop tapping other people’s profiles. They can tap themselves.

    :wink:

    lmao XD haahahahha sorry it just looked so good i had see their stats
  • Still having problems connecting to broadband (sky) from my Huawei p9 with EE network. I can connect using cellular data but I've spent enough on buying data.
    All other apps are working perfectly fine using broadband so it a technical issue on your side.
    If this isn't sorted soon I will have no other option but to delete the game. This will let my alliance down as well as the numerous hours ive spent over the game being useless
    You need to sort this out quickly coz your going to lose a lot of loyal customers
  • Deacon03Deacon03 Posts: 235 ★★★
    edited February 2018
    @Kabam Miike connection problems and its not my internet
  • MidnightfoxMidnightfox Posts: 1,213 ★★★
    Working as intended
  • nameplasnameplas Posts: 240 ★★
    edited February 2018
    Had to happen sometime before AQ, kabammed...
  • Wordy12Wordy12 Posts: 208
    This is probably caused by the game not being able to handle all the people playing at the time you were trying to play.
  • So now the game is not working at all and I'm also getting this message when the game isn't even running
    ex0ho7vz5aa5.png
    Good job kabam
  • Thanks to everyone who has posted their device information!

    The more information we have on your device the better it'll be with helping the rest of our team determine what's causing this problem.
  • BendyBendy Posts: 5,630 ★★★★★
    I'm using Samsung j5 android version 7.0 model number sm-j530f logging in problems for a few mins
  • Jaguaraci_SilvaJaguaraci_Silva Posts: 151
    edited February 2018
    1ljjrmkuke36.png

    Moto G Play
    Android 7.1.1
    WiFi network


    The issue is occurring after last update to fixing the 3G network connection. ,,
  • PoolPool Posts: 117
    me too
  • Savio444Savio444 Posts: 1,781 ★★★★
    iOS 11.2.2 iPad Air
  • MBBenkyMBBenky Posts: 5
    MBBenky wrote: »
    - Device make and model: HUAWEI MEDIAPAD M3
    - Device Operating System (OS) and version number: ANDROID 7.0
    - Carrier name/ Service Provider (if applicable): EE - UK
    - Are you are attempting to connect to the game using a WiFi or a cellular connection? BOTH, SAME PROBLEMS, MOST USING WIFI (SKY)
    - Have you have tried connecting through WiFi as opposed to a cellular connection or vice versa, and if so, what happens? Same problem, stuck with "problems connecting to network"
    - Have you attempted to connect to the game using an alternative device, and if so, were you able to connect? No alternate device
    MBBenky wrote: »
    - Device make and model: HUAWEI MEDIAPAD M3
    - Device Operating System (OS) and version number: ANDROID 7.0
    - Carrier name/ Service Provider (if applicable): EE - UK
    - Are you are attempting to connect to the game using a WiFi or a cellular connection? BOTH, SAME PROBLEMS
    - Have you have tried connecting through WiFi as opposed to a cellular connection or vice versa, and if so, what happens? Same problem, stuck with "problems connecting to network"
    - Have you attempted to connect to the game using an alternative device, and if so, were you able to connect? No alternate device

  • MBBenkyMBBenky Posts: 5
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  • l9rd2pm1v4or.png
    iPhone 6s+ latest iOS version
  • MzenobiMzenobi Posts: 10
    I have the same problema now
  • edited February 2018
    @Kabam Vydious
    IOS 11.2.5
    I phone 8+
    Same issues as the rest times out and will not reconnect, on WIFI and on DATA,
    ATT mobile carrier
    Side note, my ipad same IOS and Game version same mobile and wifi DOES work
This discussion has been closed.