Unable to log on.

HartmannHartmann Member Posts: 14 ★
in Bugs and Known Issues
Since the latest update, I have been unable to log on to the game as apparently this is due to an Internet connection issue despite the minor detail that any other app I have that requires an internet connection does not experience this problem. I am aware of t-mobile users having the same issue but I am not with t-mobile. dbhorp3e0ddv.png
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Comments

  • Kabam SophiaKabam Sophia Moderator Posts: 241
    Hi @Hartmann ! To keep the forums more organized, please post your info in the already open thread on the topic here so that all the information is in one place for our team!

    Be sure to give us as much of the following information as possible when you post in the thread linked above:
    - Device make and model
    - Device Operating System (OS) and version number
    - Carrier name/ Service Provider (if applicable)
    - Are you are attempting to connect to the game using a WiFi or a cellular connection?
    - Have you have tried connecting through WiFi as opposed to a cellular connection or vice versa, and if so, what happens?
    - Have you attempted to connect to the game using an alternative device, and if so, were you able to connect? ...Also, what were the specifics of the alternative device (make, model, OS and version)?

    Thanks for your input and patience as we look into this!
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