Disconnections during legends run attempt on the 13th

xVxNotoRiouSxVx

I had begun doing my Legends run attempt for the new Event Quest and 30 mins into it, i started getting connection problems. I got disconnected 3 times and had the constant "problem connecting to network" thing pop up during my run, which delayed my time significantly. I sent in a ticket to support but they just sent me the generic "i'm sorry we had problems with the server and had to go down for emergency maintenance, blah blah blah", but didn't answer any of my specific questions that i asked. Is there a way that you guys can tell the times that i was delayed from being disconnected and the time that i sat there waiting to re-establish a connection to the game, then deduct that from my total time? If there's not a way for you guys to do that, then is it possible that i be reimbursed for the boosts i used during the attempt?

Thanks

Unknown

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Katy_Candy

Yeah. It's a gamble. Had it happen to me too. I was 3 hours in my run and had used a lot of boosts and energy refills. So be lucky on that note.

xVxNotoRiouSxVx

crickets... i remember a couple months ago there were issues in the beginning of the month when people were attempting legends runs & you guys were able to adjust their times accordingly. Guess it only is worth doing when it affects more than one person.

BrutalMira

They will not refund it its happen to me before also so what i do i try again in the next legend quest kabam will not refund your units and will not answer your problem they will said they will look for but they will anounce the legends and say sorry to you hehheeh

MaximusII

I am so angry , it affects me in AQ ,it seems I cant get past a node, I have everything recorded.