Not letting you log in

AcidBurn6682AcidBurn6682 Member Posts: 1
in Bugs and Known Issues
When I try to log in all it is giving me is problem connecting to network please check ur connection I can play the other game I have and get online with no problem

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey AcidBurn6682, I'm sorry to hear you're having trouble getting into the game. To help our teams out, if you haven't already, can you please provide some more details regarding this issue?

    Device:
    Operating System Version:
    Game version installed:
    Specific location the issue is occurring:
    WiFi or Data (if Data only, Carrier as well):
    Using a VPN (if so, are you able to connect without the VPN):
    Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Some troubleshooting steps that may help:
    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team does review the forums as well as bug reports submitted directly to our Support Team. Thank you very much for providing as much detail as possible, as this will help our Teams to determine the cause, as well as a possible resolution.
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