Long time member accidentally left

Anthony84rAnthony84r Member Posts: 8 ★
in General Discussion
I’ve had a long time member accidentally leave the alliance and immediately came back the same day yet is locked out of rewards like sa, and Aq rewards. He submitted a ticket and received a very unhelpful generic response. Is he out of luck or should he try again.

Comments

  • UnknownUnknown
    This content has been removed.
  • beyonder8421beyonder8421 Member Posts: 881 ★★★
    keep trying!
    They will probably not be able to do anything about it. Because it is considered an exploit. But you never know.
  • UnknownUnknown
    This content has been removed.
  • Anthony84rAnthony84r Member Posts: 8 ★
    It’s the level of customer support received that’s really annoying. We’ve put a lot of time and in some cases money into this game. It would be nice to have something more than just a generic sounding response every time a ticket is submitted.
  • beyonder8421beyonder8421 Member Posts: 881 ★★★
    ArmandStar wrote: »
    left and came back inmediately. nothing to win, all to lose. what exactly can be considered as an exploit in this situation?

    The reason why they did the blackout in the first place, was that rank rewards were being calculated at the moment the event started. So some players would leave the alliance before it started and rejoined afterwards, having then, a lower minimum. That is the one I remember the most. So you could still sacrifice a couple of players each week for a more achievable SA. Of course the blackout period is there to avoid this kind of exploit.

    There were other exploits around AQ and AW. But I never saw them in my alliances.
  • beyonder8421beyonder8421 Member Posts: 881 ★★★
    Anthony84r wrote: »
    It’s the level of customer support received that’s really annoying. We’ve put a lot of time and in some cases money into this game. It would be nice to have something more than just a generic sounding response every time a ticket is submitted.

    Not sure what makes them respond in a different way. Sometimes when it involves transactions they are fast and personal (usually problems regarding Google Play or the Apple Store).
    If it is a bug, they may answer back at some point.

    When they cannot really do anything they leave you with the generic answer. Which seems to be this case. The blackout has no exceptions.
  • Jon8299Jon8299 Member Posts: 1,067 ★★★
    You can't accidentally leave an alliance, unless you can remove the Warning box that appears. My guess is they left to go for another alliance. They found someone else and he came back to you.
  • JadedJaded Member Posts: 5,477 ★★★★★
    Had a similar situation well over a year ago happen to me. Phone was charging on the counter & I was doing household work. Heard dings from line messages. Came to my phone where my 3 year old was tapping away on it. Checked the messages “Why’d you leave the alliance?” checked the game and sure enough I wasn’t in an alliance. Rejoined alliance instantly, wrote to kabam and they said no chance...it was literally less then 24 hrs before sa rewards.
  • GroundedWisdomGroundedWisdom Member Posts: 36,643 ★★★★★
    It's unfortunate, but I'm not entirely sure they can remove the Blackout for one individual.
  • JadedJaded Member Posts: 5,477 ★★★★★
    GroundedWisdom wrote: »
    It's unfortunate, but I'm not entirely sure they can remove the Blackout for one individual.

    They should be able to. Hard to tell when someone made an honest mistake or is lying. But a business by any standards could show some understand towards these situations. When it’s obviously logged on the back end of the servers that X player left alliance and same X player rejoined that alliance.
  • KynnyKynny Member Posts: 104 ★
    beyonder8421 wrote: »
    ArmandStar wrote: »
    left and came back inmediately. nothing to win, all to lose. what exactly can be considered as an exploit in this situation?

    The reason why they did the blackout in the first place, was that rank rewards were being calculated at the moment the event started. So some players would leave the alliance before it started and rejoined afterwards, having then, a lower minimum. That is the one I remember the most. So you could still sacrifice a couple of players each week for a more achievable SA. Of course the blackout period is there to avoid this kind of exploit.

    There were other exploits around AQ and AW. But I never saw them in my alliances.

    There was a lot of reasons
    Gifting event one duel credit collect all milestones and leave..

    Aq in gifted was mercs going to sn alaince fir 1 week getting t4c then switching to a new allaince to do it again
  • VandalSavageVandalSavage Member Posts: 267 ★★
    Anthony84r wrote: »
    I’ve had a long time member accidentally leave the alliance and immediately came back the same day yet is locked out of rewards like sa, and Aq rewards. He submitted a ticket and received a very unhelpful generic response. Is he out of luck or should he try again.

    Back in fall of 2016, I and many other folks were kicked out of the alliance. Only the leader and officers were untouched.

    I rejoined immediately and received SA rewards without any problems. I didn't join another alliance before rejoining. Didn't do any quest of any type. Didn't do a single fight in arena. I rejoined the moment I was able to.

    Unless the actual "generic response" was a "no", he should try again.
  • NastyEfnNateNastyEfnNate Member Posts: 551 ★★
    How do u accidentally leave? U have to tap leave then it asks u are u sure u want to leave
  • The_GrandmasterThe_Grandmaster Member Posts: 205 ★
    I have been playing when I was overly tired and have done some crazy things to my account so I understand how someone could accidently leave an alliance. With that said I have also seen people get into a fight and leave only to come back after the situation settled down. Kabam has no way of knowing which could have happened and really missing out on a few rewards is not that big of a deal if the person has been a long time member. Best to just pick your battles and let this one go
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