White cloud with X (Image loading problem)

Gmonkey2kGmonkey2k Member Posts: 33 ★
in Bugs and Known Issues
Hi all,

So since I re-downloaded the game in December I've been having a really annoying issue. The icons of my Black Panther and Psylocke champions have had these weird icons (That I described in the title).

And it's not just the icons. When going through story missions, a lot of the art for each act has one of the clouds. And when I see a cutscene, again, the clouds are there instead of the actual art.

I've already emailed Kabam support about this before, and they said just to re-install the game. Which I have and still no improvement.

This is getting really frustrating. Can someone please give me a way to fix this.

Thanks.

Comments

  • FR33_HUG5FR33_HUG5 Member Posts: 1,196 ★★★★
    Do you have screenshots of this issue that you can post?
  • Gmonkey2kGmonkey2k Member Posts: 33 ★
    FR33_HUG5 wrote: »
    Do you have screenshots of this issue that you can post?

    Yep, one minute.
  • Gmonkey2kGmonkey2k Member Posts: 33 ★
    It's stuff like this.
    i99ptcqi2er9.png
    gho314abvyrr.png
    3wgm11gj4nyw.png
  • GroundedWisdomGroundedWisdom Member Posts: 36,634 ★★★★★
    It looks like all the data never downloaded. Try reisntalling the game.
  • Gmonkey2kGmonkey2k Member Posts: 33 ★
    GroundedWisdom wrote: »
    It looks like all the data never downloaded. Try reisntalling the game.

    As I said, I have a few times.

    I should add, Psylockes portrait WAS there. Only a few weeks ago did It vanish on me.
  • Kabam AhabKabam Ahab Moderator Posts: 956
    edited March 2018
    Hi Gmonkey2k! I see that you have reinstalled the app and that the issue has continued. Have you attempted a fresh install?

    Completely uninstall the app then restart your device. Make sure that you have enough space to download all of the in-game assets. Then reinstall Marvel Contest Of Champions. Once it is installed go ahead and restart your device one more time. Now enter Marvel Contest Of Champions and see if the issue persists.

    If you are still experiencing the issue, please reach out to our Support Team for further assistance.
  • Gmonkey2kGmonkey2k Member Posts: 33 ★
    Kabam Ahab wrote: »
    Hi Gmonkey2k! I see that you have reinstalled the app and that the issue has continued. Have you attempted a fresh install?

    Completely uninstall the app then restart your device. Make sure that you have enough space to download all of the in-game assets. Then reinstall Marvel Contest Of Champions. Once it is installed go ahead and restart your device one more time. Now enter Marvel Contest Of Champions and see if the issue persists.

    If you are still experiencing the issue, please reach out to our Support Team for further assistance.

    Tried all of that. Didn't work.
  • Jh_DezJh_Dez Member Posts: 1,307 ★★★
    I also experience this on my android
    Also reinstalled
    Pfft nothing
  • Gmonkey2kGmonkey2k Member Posts: 33 ★
    Jh_Dez wrote: »
    I also experience this on my android
    Also reinstalled
    Pfft nothing

    I'm using an Android as well.
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