White cloud with X (Image loading problem)

Hi all,

So since I re-downloaded the game in December I've been having a really annoying issue. The icons of my Black Panther and Psylocke champions have had these weird icons (That I described in the title).

And it's not just the icons. When going through story missions, a lot of the art for each act has one of the clouds. And when I see a cutscene, again, the clouds are there instead of the actual art.

I've already emailed Kabam support about this before, and they said just to re-install the game. Which I have and still no improvement.

This is getting really frustrating. Can someone please give me a way to fix this.

Thanks.

Comments

FR33_HUG5

Do you have screenshots of this issue that you can post?

Gmonkey2k

FR33_HUG5 wrote: »

Do you have screenshots of this issue that you can post?

Yep, one minute.

Gmonkey2k

It's stuff like this.

GroundedWisdom

It looks like all the data never downloaded. Try reisntalling the game.

Gmonkey2k

GroundedWisdom wrote: »

It looks like all the data never downloaded. Try reisntalling the game.

As I said, I have a few times.

I should add, Psylockes portrait WAS there. Only a few weeks ago did It vanish on me.

Kabam Ahab

Hi Gmonkey2k! I see that you have reinstalled the app and that the issue has continued. Have you attempted a fresh install?

Completely uninstall the app then restart your device. Make sure that you have enough space to download all of the in-game assets. Then reinstall Marvel Contest Of Champions. Once it is installed go ahead and restart your device one more time. Now enter Marvel Contest Of Champions and see if the issue persists.

If you are still experiencing the issue, please reach out to our Support Team for further assistance.

Gmonkey2k

Kabam Ahab wrote: »

Hi Gmonkey2k! I see that you have reinstalled the app and that the issue has continued. Have you attempted a fresh install?

Completely uninstall the app then restart your device. Make sure that you have enough space to download all of the in-game assets. Then reinstall Marvel Contest Of Champions. Once it is installed go ahead and restart your device one more time. Now enter Marvel Contest Of Champions and see if the issue persists.

If you are still experiencing the issue, please reach out to our Support Team for further assistance.

Tried all of that. Didn't work.

Jh_Dez

I also experience this on my android
Also reinstalled
Pfft nothing

Gmonkey2k

Jh_Dez wrote: »

I also experience this on my android
Also reinstalled
Pfft nothing

I'm using an Android as well.