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How to link my acct to my email

Mattcox11Mattcox11 Member Posts: 2
in General Discussion
Just got a new phone and can’t access my acct because I don’t have a kabam log in @Kabam Zibiit

Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    edited April 2018
    Hi Mattcox11,

    Were you previously signing in through Game Center or Google Play ID? If you did, please sign in through that same method. Once you have successfully signed in, you can connected your account to your Kabam ID. You can find the steps in our Knowledge Base.
  • Mattcox11Mattcox11 Member Posts: 2
    I don’t have a kabam acct and I have an iPhone but it wasn’t signed into the Game Center it was linked to just my phone
  • Kabam AhabKabam Ahab Moderator Posts: 956
    We are sorry to hear that you are having trouble accessing your account! Our Support Team will work with you to recover the account.

    When contacting them please make sure that you provide as much of the following information as possible to verify your account:

    1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
    2. Last Login Date (approximate within 60 Days)
    3. Your account's name as it is displayed in-game
    4. Email linked to your account (this can be your GameCenter ID, Google Play ID, or your Kabam ID)
    5. Account Creation Date (approximate within 60 Days)
    **If you are having trouble remembering when you created your account, check the dates of some of your earliest achievements in your Google Play or Game Center accounts.
    6. Device and Device OS you were/are playing on
    7. Account Level, a few of your most powerful characters, and Alliance name (if you are part of one)
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