Responding to tickets

HackJack19HackJack19 Member Posts: 6
in General Discussion
I tried to change my name a couple days ago and I’ve had no luck. First I messed up so I tried 5 more times and everytime I get a response saying that I need to respond to that ticket that I opened but I don’t know how? I just wanna change my name😂

Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi HackJack19,

    We know that you are looking forward to your name change. Hope you picked a good one! :) Please allow our Support Team up to 72 business hours to complete your request for you.
  • HackJack19HackJack19 Member Posts: 6
    Ok but they’re asking me to respond to a ticket number and I’m not sure how to do that. Do I just wait till the old tickets close themselves?
  • Kabam AhabKabam Ahab Moderator Posts: 956
    If you are needing to follow up with them, then reply to the e-mail that they sent you. However if you submitted your name request and it is accepted, then no further action would be needed.
  • HackJack19HackJack19 Member Posts: 6
    Ok, they haven’t accepted it yet, and when I try to reply to their email it says this email cannot be reached because it’s like their personal email or something
Sign In or Register to comment.