Login problem. Does anybody has same problem?

4LKFT4LKFT Member Posts: 32 ★
in Bugs and Known Issues
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Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey 4LKFT, I'm sorry to hear you're having trouble getting into the game. To help our Teams out, if you haven't already, can you please provide some more details regarding this issue?

    - Device make and model:
    - Operating System Version:
    - Game version installed:
    - WiFi or Data (if Data only, Carrier as well):
    - Using a VPN (if so, are you able to connect without the VPN):
    - Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Additionally, some troubleshooting steps which may help resolve this issue:

    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team does review the Forums as well as bug reports submitted directly to our Support Team. Thank you very much for providing as much detail as possible, as this will help our Teams to determine the cause, as well as a possible resolution.
  • 4LKFT4LKFT Member Posts: 32 ★
    Thnx @kabam porthos
    This problem causes telegram block in Russia. I installed VPN and problem disappeared
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Thanks for the update 4LKFT! Since you have managed to resolve this issue, I'll go ahead and close this thread.
This discussion has been closed.