How can I link my account with a Kabam ID ?

Sid_USA

I have been playing this game for about a year now and I have switched devices in between. However, as of now my game doesn't seems to be linked to a Kabam ID.



Also, when I am trying to login into the account with the email that I know might have been used to create the account, I am getting a message saying that account is already linked and do you want to login with this account.



When I link my account, my game progress gets lost and it starts from the very beginning at Level 1. At that point of time, I have to delete the game and then install it again. Once I install the game again, I choose not to start a new game to restore my game to the progression that I have made into it.

Can anybody tell how can I link my account to a Kabam ID ?

Kabam Ahab

Hi Sid_USA,

It sounds like you may have two accounts. One that is linked to a new game and your primary account. If you need assistance recovering your account information, please reach out to our Support Team for Assistance.

When contacting them please make sure that you provide as much of the following information as possible to verify your account:

1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
2. Last Login Date (approximate within 60 Days)
3. Your account's name as it is displayed in-game
4. Email linked to your account (this can be your GameCenter ID, Google Play ID, or your Kabam ID)
5. Account Creation Date (approximate within 60 Days)
**If you are having trouble remembering when you created your account, check the dates of some of your earliest achievements in your Google Play or Game Center accounts.
6. Device and Device OS you were/are playing on
7. Account Level, a few of your most powerful characters, and Alliance name (if you are part of one)