BitterSteel wrote: »
Support doesn't know how to help you when they have time to research your problem and work out how to help, they'll be even worse when you put them on the spot
Fel_95 wrote: »
"Sounds great, doesn't work"
Kabam's support isn't directly in contact with the devs (or as they call it, the "game team"), so they can't check real-time issues about your profile as you chat with them, also most of the questions / issues needs time to look into it or foward the case to the devs.
They should surely rework their current customer support, which is really bad and often don't answer the very issues we ask them, but a live chat might be too much, especially considering the large playerbase
Kabam Spice wrote: »
@GreatScott Hey there! The main purpose of these forums are for player discussion. We do have a few threads stickied to the top for discussion on hot issues. Our QA team reviews the bugs section regularly, although you may not always see a post there, the reports submitted by players are reviewed. We can't always get in to reply to each and every post, however they are reviewed regularly. Also, if we've shared the information with the appropriate team, and there's no new update, then there's really not much more we can say. Thanks for being a valued member of the forums!
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