How to recover password of account

ScrubnabsterScrubnabster Member Posts: 13 ★
in General Discussion
Hi,

My girlfriend has her account for almost 3 years and he forgot her password and e-mail used for her account, even for the Kabam account. Right now i tried her old e-mail but she doesn’t know the password of that too... and i think Kabam account is paired with that old one( the one we don’t know the password anymore)
How can she log in on another device if she doesn’t know those things? There are some possibilities to do so?
Right now she uses IOS, so how can she log in on an adroid phone?

Thx in advance if anyone knows the solution.

Comments

  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hello,

    Please contact our Support Team for help with recovering the account. It will be helpful if you make sure that you provide as much of the following information as possible to verify your account:

    1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
    2. Last Login Date (approximate within 60 Days)
    3. Your account's name as it is displayed in-game
    4. Email linked to your account (this can be your GameCenter ID, Google Play ID, or your Kabam ID)
    5. Account Creation Date (approximate within 60 Days)
    **If you are having trouble remembering when you created your account, check the dates of some of your earliest achievements in your Google Play or Game Center accounts.
    6. Device and Device OS you were/are playing on
    7. Account Level, a few of your most powerful characters, and Alliance name (if you are part of one)

    You can reach them using this form.
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