Device: iPhone 7
IOS version: 11.4
Problems: While my phone only gets moderately hot, occasionally my screen freezes and my buttons become unresponsive. Some apps I open don’t load until I open it 3 times. I am able to force restart, then most of the problems are gone. Regardless these 1.9 repercussions are unacceptable and quite disappointing. Please fix your game Kabam.
This problem happens on Android also! The phone gets hot, and when the phone is hot? The game freezes, and lag like crazy! Ever since the 19.0 update this problem is something that I cannot ignore anymore! I'm not here to bash KABAM, but I really want a solution to this. Do I have to get a newer phone just to play a game I love? My phone is fairly recent, but some would call it old!
Device model: ZTE Blade Max Z
WiFi and Mobile Network.
MetroPCS
Android 7.1.1
I really you guys are working on a patch to fix this, or do I need to get a new phone?
Also, does DRAM memory have anything to do with how the game lags?? And what would be your minimum specs for DRAM memory for to play your game?
Thank you,
Priest64!
You’re phone is most likely going into safety mode because it’s overheating. The cpu throttles (runs At a slower speed) to try to reduce the heat build up thus doesn’t have the proper power to run the game. Does the game run smooth for a couple of fights then you start to see the game performance go down as your phone heats up? Wait for them to address the problem before spending money on a broken game - iPhone X users are also having the same issues.
Same issues to report. iPhone 7
IOS 11.3
Please do not focus (blame) IOS 11.4 because most reports of the issue run 11.4
Perhaps, just maybe, most people run the latest version is all.
I TESTED THE GAME ON IPHONE 7 IOS 11.0.1
AND IT STILL GOT REALLY HOT, STARTED LAGGING, SO PLEASE DON'T FOCUS ONLY ON IOS 11.4 BECAUSE IT'S NOT AN IOS PROBLEM. IT'S APPLICATION PROBLEM.
iPad mini 4 - iOS 11.4 - V19.0
heating after 20-30m of game play, no shut down or anything massive, but! load time is x2 or x3 (after overheating), while fighting the fps is capped at 15 or something = missing parry and evades= deaths=angry customer, that 3 energy refills you gonna compensate us with keep it for yourself....... SMH
AND STOP BANING ME
Why is this taking so long??? I have iPhone 7 with the latest update on the phone and l can be on 5 min then it’s super hot and the battery is draining so fast to. Are you guys buying us new phones? Work faster
OS - Android 8.0
Device Model - Galaxy S7 Edge
Carrier - AT&T
Wifi or Cellular Network - WiFi
Ever since the update my phone battery has been draining quickly.
I enabled power saving mode, but it has not helped out the situation. The device also gets hotter than it used to when using the Contest of Champions app.
As for the game itself, it has become glitchy and unresponsive in all game modes. A few examples:
- the game just stays loading at the title screen and needs to be shut down and opened again
- clicking on map nodes in Alliance Quest or the Antman Event Quest would not select a path for the icon to move and would just make the screen zoom in
- clicking the help box on Arena champions takes a long time to process
- attempting to dash in a fight just does a medium hit
- fights in all modes have moments with extreme lag and occasionally the game has frozen when this happens
If we ever needed evidence you don’t test your updates (not that we needed any more because it’s so ******* obvious you don’t) we have this bug which is most likely causing permanent damage to people’s phones.
Time to pull your fingers out and take responsibility for your incompetence and start doing some overtime, I imagine that’s what most would do with this many issues going on at once.
Seeing comments from moderators like we are looking at the interactions between the current build and IOS 11.4 seriously concerns me... do your developers not test your new builds against existing (and in this case current) operating system??
Suggesting we try and look at upgrading to a beta version of an operating system to help diagnose issues in Live code on a platform it’s “designed” to work on feels wrong and really doesn’t give me any faith in kabams Dev/Test & release cycle.
This game is absolutely our devices at the moment:
iPhone 7+
iOS 11.4
Carrier O2
WiFi & 4G
I appreciate no matter how good your developers are or how robust your testing sprints are bugs in code will always slip through the net but someone should be working around the clock on this with someone providing regular, clear and concise updates to the community. Not only because it’s good business practice and customer support but because we as a community are the ones keeping you in business.. we are the ones that spend ALOT of money on this game and we are the ones that have a voice.. How many downloads do you think you have had as result of someone suggesting MCOC to their friends??
There was a lot of talk about a boycott a few weeks ago.. there’s no need because with the current state of the game you can’t play it anyway!
i always play ARENA now i have a problem
i thought switching to android phone would fix it
now for two days i feel my android is also overheating
then starts to lag also, bad play on AQ & WAR!!!
please let me play mcoc,
iphone 6s 11.4 super overheating, i feel now broken, got to go to apple store to check
huawei mate 10 PRO overheating and super lag
While not being able to solve the current problem with overhearing and lagging and crashing and pissing us off, there definitely shall be no quit-penalties in AQ and AW during this time. Just being kicked out in AQ... losing half of my health.
Additionally we can’t grind arena intensively.. thus we’re not competitive against android-players.
And what this issue does with our devices... ugh.. don’t want to think about it.
This is really the worst nightmare you guys have ever produced.
While not being able to solve the current problem with overhearing and lagging and crashing and pissing us off, there definitely shall be no quit-penalties in AQ and AW during this time. Just being kicked out in AQ... losing half of my health.
Additionally we can’t grind arena intensively.. thus we’re not competitive against android-players.
And what this issue does with our devices... ugh.. don’t want to think about it.
This is really the worst nightmare you guys have ever produced.
It’s effectively introduced code that cripples a large % of its player base. Bad Devops 101 lol
I have the same issues that already mentioned by community. This is a generic problem - take a look the views/posts on this thread and do the math. And this is just a small portion of the affected players, as I can confirm that all Apple users that I know of experience the same problems.
You don’t give a solution to a problem that messes up our phones (within these days battery health went down 12%!!) or even consider a fallback, you don’t address the issue with all players via in game message, you keep game online and start AQ -bracket bug- and AW, you don’t communicate with us (this is an emergency situation and you should send us some feedback about your actions at least once an hour)
If I was responsible for all of the above, I would have been unemployed (trust me I work as a r&d engineer in tech supp and posts like “we can’t reproduce the issue” are a joke! Tell people the truth for once... testing team didn’t complete regression tests? You haven’t predict test scenarios for all of your code areas that 19.0 changed? Infinity loop passed?)
From my side I will proceed with the following actions:
- Negative reviews in store
- Contact Apple and raise a ticket explaining how your app affecting their devices
- Ask for a 4th of July refund (as I didnt have the chance to spend/open it)
- Support any petition, boycott, lawsuit related with your game.
its really frustrating, and i really dont know what to do, if i stop playing sure i will be kicked from my alliance, if i dont grind or play i will sure be missing out on my normal rewards, but if i continue playing... sure gonna destroy my phones, and i dont like my phones to be destroyed by a game im playing for so long, yet playing mcoc is like part of my daily routine. would it be my fault if i keep on playing and permanently damage my phone? if i quit can i can i get a refund on my 7/4 purchases? or to whom do i send the bill for my phone repair if it incur permanent damage?
please fix this guys. its not fair if others can play normally, while others suffer. specially if ur app would cause a permanent damage to my phone.
thanks to you，I’ve updated my iphone 7 to iOS 12 beta and my phone still gets overheated like hell.so admit it,it is not ios’ problem,it is your new update burns our phones.
iPhone 7 Plus
iOS 11.4
Both WiFi and Cellular Network are causing that issue
After a certain amount that MCOC is open my iphone needs an immediate restart and I can't do anything about it but restarting the device.
Every single thing that I'm trying to do isn't working because the phone stucks to a situation only a hard reset releases it from the situation.
That's very unprofessional from your side and I'm glad that I've seen RichTheMan video on YouTube because I almost took my phone to Apple to get it fixed !! those things worth both time and money from my side , that's very unprofessional to F*** our phones like that.
Hey Sud7, I apologize for any confusion or frustration this may have caused!
I may be wrong but at first glance, this appears to be a display issue which is causing some of the game's coding language to be shown onscreen. Obviously, it is not intended to appear like that, so please try the following steps to try and correct it:
- Perform a force-restart of the app
- If still present, please uninstall and reinstall the app
If the issue is still not resolved after having took these steps, please respond here by providing following information so we can look into this further for you:
- Device make and model
- Device Operating System (OS) and version number
- Carrier name/ Service Provider (if applicable)
- Have you tried accessing the game on an alternative device, and if so, was this issue present there also or does it seem to be on just the one device?
I’m having to put my phone at risk or be kicked by my Alliance, I’m sure I’m not the only one in this situation. But we’re still in the dark as to what Kabam are actually doing to rectify this major issue.
Even if they came out and said “we have no idea what to do”, at least we could make a decision on whether to continue to put our devices at risk or give up entirely. Like everyone here I’ve put a hell of a lot of hours into this game and would hate to just walk away, but it’s that or have to buy another phone
I’m having to put my phone at risk or be kicked by my Alliance, I’m sure I’m not the only one in this situation. But we’re still in the dark as to what Kabam are actually doing to rectify this major issue.
Even if they came out and said “we have no idea what to do”, at least we could make a decision on whether to continue to put our devices at risk or give up entirely. Like everyone here I’ve put a hell of a lot of hours into this game and would hate to just walk away, but it’s that or have to buy another phone
Another day still no statement or updates from support, in my company with such a large impact to users/members , possible damage to hardware . you should expect to see a update every hour. it makes you wonder what is the mind set.
it's a shame , I really like this game , I just cant believe how its got to this state that you can't play
there was a joke in my alliance, Next week game updates, don't start any new quest , wait for the bugs to be cleared
Still no update? Or Kabam still thinking that these problems had nothing to do with the 19.0 update but related to phone and iOS?
Come on, is impossible you can't reproduce. All iOS users all around the globe experiencing the problems!!!!
Btw, my iPhone SE died!!
Really pathetic stiuation all ios 11.x phones or devices suffer huge problem but kabam cant put any solution you guys really dont deserve any peny you earn
Comments
IOS version: 11.4
Problems: While my phone only gets moderately hot, occasionally my screen freezes and my buttons become unresponsive. Some apps I open don’t load until I open it 3 times. I am able to force restart, then most of the problems are gone. Regardless these 1.9 repercussions are unacceptable and quite disappointing. Please fix your game Kabam.
You’re phone is most likely going into safety mode because it’s overheating. The cpu throttles (runs At a slower speed) to try to reduce the heat build up thus doesn’t have the proper power to run the game. Does the game run smooth for a couple of fights then you start to see the game performance go down as your phone heats up? Wait for them to address the problem before spending money on a broken game - iPhone X users are also having the same issues.
IOS 11.3
Please do not focus (blame) IOS 11.4 because most reports of the issue run 11.4
Perhaps, just maybe, most people run the latest version is all.
AND IT STILL GOT REALLY HOT, STARTED LAGGING, SO PLEASE DON'T FOCUS ONLY ON IOS 11.4 BECAUSE IT'S NOT AN IOS PROBLEM. IT'S APPLICATION PROBLEM.
THANK YOU
heating after 20-30m of game play, no shut down or anything massive, but! load time is x2 or x3 (after overheating), while fighting the fps is capped at 15 or something = missing parry and evades= deaths=angry customer, that 3 energy refills you gonna compensate us with keep it for yourself....... SMH
AND STOP BANING ME
Device Model - Galaxy S7 Edge
Carrier - AT&T
Wifi or Cellular Network - WiFi
Ever since the update my phone battery has been draining quickly.
I enabled power saving mode, but it has not helped out the situation. The device also gets hotter than it used to when using the Contest of Champions app.
As for the game itself, it has become glitchy and unresponsive in all game modes. A few examples:
- the game just stays loading at the title screen and needs to be shut down and opened again
- clicking on map nodes in Alliance Quest or the Antman Event Quest would not select a path for the icon to move and would just make the screen zoom in
- clicking the help box on Arena champions takes a long time to process
- attempting to dash in a fight just does a medium hit
- fights in all modes have moments with extreme lag and occasionally the game has frozen when this happens
Time to pull your fingers out and take responsibility for your incompetence and start doing some overtime, I imagine that’s what most would do with this many issues going on at once.
Suggesting we try and look at upgrading to a beta version of an operating system to help diagnose issues in Live code on a platform it’s “designed” to work on feels wrong and really doesn’t give me any faith in kabams Dev/Test & release cycle.
This game is absolutely our devices at the moment:
iPhone 7+
iOS 11.4
Carrier O2
WiFi & 4G
I appreciate no matter how good your developers are or how robust your testing sprints are bugs in code will always slip through the net but someone should be working around the clock on this with someone providing regular, clear and concise updates to the community. Not only because it’s good business practice and customer support but because we as a community are the ones keeping you in business.. we are the ones that spend ALOT of money on this game and we are the ones that have a voice.. How many downloads do you think you have had as result of someone suggesting MCOC to their friends??
There was a lot of talk about a boycott a few weeks ago.. there’s no need because with the current state of the game you can’t play it anyway!
i thought switching to android phone would fix it
now for two days i feel my android is also overheating
then starts to lag also, bad play on AQ & WAR!!!
please let me play mcoc,
iphone 6s 11.4 super overheating, i feel now broken, got to go to apple store to check
huawei mate 10 PRO overheating and super lag
Additionally we can’t grind arena intensively.. thus we’re not competitive against android-players.
And what this issue does with our devices... ugh.. don’t want to think about it.
This is really the worst nightmare you guys have ever produced.
It’s effectively introduced code that cripples a large % of its player base. Bad Devops 101 lol
iOS 11.4 and 12.0 beta
I have the same issues that already mentioned by community. This is a generic problem - take a look the views/posts on this thread and do the math. And this is just a small portion of the affected players, as I can confirm that all Apple users that I know of experience the same problems.
You don’t give a solution to a problem that messes up our phones (within these days battery health went down 12%!!) or even consider a fallback, you don’t address the issue with all players via in game message, you keep game online and start AQ -bracket bug- and AW, you don’t communicate with us (this is an emergency situation and you should send us some feedback about your actions at least once an hour)
If I was responsible for all of the above, I would have been unemployed (trust me I work as a r&d engineer in tech supp and posts like “we can’t reproduce the issue” are a joke! Tell people the truth for once... testing team didn’t complete regression tests? You haven’t predict test scenarios for all of your code areas that 19.0 changed? Infinity loop passed?)
From my side I will proceed with the following actions:
- Negative reviews in store
- Contact Apple and raise a ticket explaining how your app affecting their devices
- Ask for a 4th of July refund (as I didnt have the chance to spend/open it)
- Support any petition, boycott, lawsuit related with your game.
please fix this guys. its not fair if others can play normally, while others suffer. specially if ur app would cause a permanent damage to my phone.
ign: heneral luga
iOS 11.4
Both WiFi and Cellular Network are causing that issue
After a certain amount that MCOC is open my iphone needs an immediate restart and I can't do anything about it but restarting the device.
Every single thing that I'm trying to do isn't working because the phone stucks to a situation only a hard reset releases it from the situation.
That's very unprofessional from your side and I'm glad that I've seen RichTheMan video on YouTube because I almost took my phone to Apple to get it fixed !! those things worth both time and money from my side , that's very unprofessional to F*** our phones like that.
iOS 11.3
WiFi and 4g
Game unplayable after 10-15 mins. Game crashes, or worse, phone gets so hot it freezes for a few mins and reboots.
The lack of updates or an announcement on this problem is unsurprising but still disappointing. It is happening to all other iPhone users in my alli.
Feels like you all have your head in the sand!
You made a load of money on July 4th...how about spending a little of it to fix this problem.
found a update
Even if they came out and said “we have no idea what to do”, at least we could make a decision on whether to continue to put our devices at risk or give up entirely. Like everyone here I’ve put a hell of a lot of hours into this game and would hate to just walk away, but it’s that or have to buy another phone
THIS ⬆️⬆️⬆️
it's a shame , I really like this game , I just cant believe how its got to this state that you can't play
there was a joke in my alliance, Next week game updates, don't start any new quest , wait for the bugs to be cleared
Kablam when do expect to have this problem fixed
Come on, is impossible you can't reproduce. All iOS users all around the globe experiencing the problems!!!!
Btw, my iPhone SE died!!