5-star Marvelous Crystal [MERGED THREADS]

hiennv · 2018-07-04T17:32:42+00:00

<img src="https://us.v-cdn.net/6029252/uploads/editor/e2/c5ajknkiw9gy.jpeg" alt="c5ajknkiw9gy.jpeg" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6029252/uploads/editor/e2/c5ajknkiw9gy.jpeg 10w,…

hiennv

Hi everyone,

Today I took all offers from Kabam and I found that the list of champions contained in 5-star Marvelous Crystal is not matched between crystal description and offer detail.

Please let me know which is correct. I took the third offer just because of champions in offer detail.

Comments

QuakeMeChloe

For the July 4th offers, a 5* marvelous crystal was one of the rewards. Before opting to get it, I saw the champs listed in the mail and was like, “yo, dope champs.” I then get the crystal. The champions are not the same ones that were advertised in the in-game mail. Kabam, please alleviate this issue.

ZADO1991

Just read a post about someone getting a bishop from it. Looks like it's the crystal from the first picture. LOL

Kabam Miike

Hi @hiennv,

We discovered an issue with the Marvelous Crystal and have just pushed a fix. You did not receive the correct crystal. If you want to keep that crystal, you definitely can, but if you want the correct crystal, please submit a ticket to our support team, and we'll get that fixed for you right away!

You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the Support Button.

Kabam Miike

We discovered an issue with the Marvelous Crystal and have just pushed a fix. You did not receive the correct crystal. If you want to keep that crystal, you definitely can, but if you want the correct crystal, please submit a ticket to our support team, and we'll get that fixed for you right away!

You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the Support Button.

hiennv

Thank you Miike. I will submit a ticket to your support team.

StrayPool

Damn, how long did it take them to mess this one up? Assuming the deal dropped at noon here - usually does - that's less than an hour. Way to go, lads. Someone coughs up 15K Units - with or without money to buy them - and you can't give him what he paid for. Glad I didn't cash in myself.

TheKiryu

Same. Got bishop dupe, sent ticket

Vedder38

What category do we submit under....i got a sentinel....

SomthngClevr

I am one who did not get an intended champ. A ticket has been submitted already. Just curious about response time.

Sik

I got Sabretooth- I submitted it under known issues

QuakeMeChloe

I, too, am curious on response time.

Kabam Miike

I can't make any promises on response time right now. It might take a few hours as we have to gather some Data, which unfortunately is not instantaneous. I'll get back to you as soon as I have more information!

Loco24x7

I submitted a ticket I got a Sential which is not on list

Gwm83

Haha

Gregdagr8

Guy in my ally pulled Bishop.

dK0i

Same, I got Gladiator Hulk. Submitted issue under "crystal didn't give me what I wanted" because there really isn't something specific for this.

Hoping for a quick fix.

Happy 4th All!
(if you celebrate it)

Skymastr

İs it fix now @Kabam Miike? Can we buy correct one

TheKiryu

@Kabam Miike

Is this what I am supposed to receive?

Kabam Miike

Skymastr wrote: »

İs it fix now @Kabam Miike? Can we buy correct one

Yes! It was fixed fairly quickly, and is the correct crystal now.

JC_

Am I correct that IMIW is not even in the crystal at all? A screenshot on another thread shows the actual crystal and he isn’t even listed.

Kabam Miike

TheKiryu wrote: »

@Kabam Miike

Is this what I am supposed to receive?

Yes. This is perfectly normal. It might take some time for the team to be able to gather the data necessary. Thank you for your patience as we work to resolve this!

Vedder38

Mike, do you know roughly how long it will take to receive a replacement crystal if we received one not on the list?

Sloppay_Stu

I know they came out and said we were issued the wrong crystal. But will those of us who opened the crystal immediately be given the correct crystal? In a Sentry/Void scenario.

Clearly we bought that crystal for those champions not this incorrect crystal

Thalion

@Kabam Miike if i already opened can i send a ticket too?

Bossdog

@Kabam Miike any idea when we will be able to purchase the right crystal within this offer?

TheReverend

Can I keep the wrong crystal and get the correct one

LLZ186

I want to make sure I understand this.
1. We bought a crystal that cost us 15k units (by the time you got there)
2. We probably bought units (up to $500)
3. Kabam accidentally provided the wrong crystal. I recognize accidents happen.
4. The fix is to submit a ticket and get the “correct” crystal?

Questions for @Kabam Miike .
Q. Why isn’t the correct crystal just being pushed out to everyone that bought it?
Q. What is happening to the Champ from the crystal that was opened before we realized it was wrong?
Q. Are the people now buying the package getting the correct crystal?

Recommendation - Kabam should not rely on the user to find out about this problem. Transparent communication would include an in game email.

peterock357

I also got the wrong crystal as well as didn’t receive my 5* crystals from my 3 Odin chest purchases

ASV27

I duped my Gulk who sholdn't have even been in the crystal. that the hell?

Sloppay_Stu

We shouldn’t have to check these crystals before we open them. We bought it because of what was advertised.

If we already opened it, we should get another crystal similar to the sentry/Void mix up

I bought it and was shocked when I didn’t see Ironman, Domino, or Masacre in the reel