The correct 5* Marvelous Crystal

Initially they said they needed time till the offer expired to populate a list, fair. Then they said they 'thought' it better to bundle the correct Marvelous Crystal with the compensation they've been planning.

Three tickets raised, all received with the same generic templated reply. To customers who've spent quite a sum on the offers on 4th of July. Way to go fellas, that is customer service 101. Also, no updates apart from another generic announcement we keep getting referred to over and over by moderators on various posts. Not even to say hey, we suck (we still do) for putting out a broken offer, and on top of that we still can't figure out who got dealt with those rotten crystals. Amazing.

On top of that you guys have the audacity to roll out even more offers. Come on people, treat your player base with some respect.

Is there seriously no one monitoring the state of the game right now? You guys happy with how this is being run? Because there is a trend of shamelessly throwing out offers galore when the game's state is in shambles.

Go ahead, delete this thread since it isn't constructive or whatever. Bottom line is you need to do better.

Comments

Vedder38

I agree. I spent $500 and, still haven't received what I paid for, or even a specific date for when this will be resolved. The explanation provided that the team needed to wait for the offer to expire before they could pull the list was a fair one, but the offer expired days ago and the team had a full day in the office to resolve this.

I would expect this to be a higher priority, or at least have more transparent and specific communication given the amount spent by your customers on this offer.

Doomsfist79

I'm gonna go out on a limb and guess they have probably been more concerned about the over heating issue.. see as that could actually damage devices.. i'm sure they will get to this crystal thing at some point..

BigPoppaCBONE

Doomsfist79 wrote: »

I'm gonna go out on a limb and guess they have probably been more concerned about the over heating issue.. see as that could actually damage devices.. i'm sure they will get to this crystal thing at some point..

Kabam has already said many times that they don’t operate in an “all hands on deck” fashion. Separate teams for separate aspects of the game. Someone on the crystal sending squad could figure out sending a crystal in a timely fashion.

Oswaldo72383

The #1 priority is cell phones catching fire... I agree it should be... interns on these crystals

Oswaldo72383

My extra 5 star can wait lol

MemphisJones

If they can take away shards down to the exact number, take away champs summoners pulled from those shards using an EQ exploit in the past in a matter of days I don't think figuring out who's who in the dismal world of Kabam's crystal maze is a challenge. Especially when they have purchase info + a timeframe to refer to before the correct crystal was pushed out. How hard could that be?

No but if there's a free revive in Act 1 players are reaping benefits from let's just nail that down first thing. Petty priorities, depicts nothing but greed. Sure they're a business, I get that. But no business treats their loyal base like Kabam's does. Always taking the cheap route. Like them offering a 4* Wolverine immediately after the initial 12.0 nerf when regen took a big hit across champs. Tempting wasn't it? And it was when literally everyone in the community was in uproar about the changes.

First time in 2.5 years I've had enough. This is the death of the game for me.

Oswaldo72383

Wait you got a free wolverine!

Oswaldo72383

I’m just hoping the crystal gets me a Corvus

MemphisJones

It was.. wait for it.. another offer from Kabam's (4* Wolverine)

Oswaldo72383

And honestly I am one that supports rank downs... after this whole time and trying to progress I assume lots of people had to rank what they had to finish content

Oswaldo72383

It’s obvious newer champs will get better but the tier 4 alphas are still limited and newer payers needed them to progress. Even if they only had older champs

Oswaldo72383

Introduce newer champs and the game does change... and not just one... there have been a ton of god tier champs recently

MemphisJones

@Kabam Miike @Kabam Valkyrie @Kabam Vydious @Ad0ra @Ad0ra_ @Kabam Zibiit @Kabam Ahab

Anything?

rockykoston

They should give this crystal to everyone, problem solved!!

Walkinhighlight

I'd like an update on this as well.

Thatweirdguy

They said sometime this week. It is only Tuesday. I agree...we should have had them by now but they have not failed to deliver on their promised timeframe yet.

Kabam Lyra

Hello,

I'm sorry but I don't have an exact day or time to share as to when the 5-Star Marvelous Crystal will be going out, but we are still planning on sending it this week. Apologies for the wait and thank you for being patient with us as we work through this issue.