Game is down [Under Investigation]

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Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi All!

    Our Team is currently investigating the outage. We will update you as soon as we have more information available.
  • GroundedWisdomGroundedWisdom Member Posts: 36,575 ★★★★★
    I'm back in.
  • shchong2shchong2 Member Posts: 2,419 ★★★★
    edited July 2018
    Good behavior of a company during server down:-
    .... Folks, we suspect a few potential reasons to the server down such as XXX, YYY, ZZZ,
    .... we are currently deploying N engineers looking into it
    .... our tentative ETA is W min/hour
    .... Our next status update to you is T min/hour

    and Good behavior of a company AFTER server down:-
    .... Folks, we got it up again, our root-cause identified the actual problem to be XXX, YYY, ZZZ,
    .... we are putting a PREVENTION plan so similar issue will not happen again

    and BAD behavior of a company before & after server down:-
    .... Totally NO communication & no explanation
    .... copy and paste standard robotic response that has almost no meaning

    We will definitely want to encourage you to exercise transparency and communication. Pls understand even a 1min down can cause havoc and lost to people who spent units and boosts or Pym canister and etc. Pls be considerate and at least show that you care by being transparent in your explanation and throw our some info. Thanks.
  • ThatsausageThatsausage Member Posts: 214
    Ugh. So close to getting the last milestone in the Arena solo event. Oh well, time to fire up Marvel Strike Force.
  • SolvseusSolvseus Member Posts: 124
    Now I really want a 6 star as compensation, even though I don’t even have a 5 star yet.
  • Ol_BarceOl_Barce Member Posts: 42
    They literally can’t do anything right. Get it together
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