Change the “connection error” message

I find it irritating when the game goes down, that the automatic message is telling me that MY connection is the issue when 99% of the time it’s not on my end at all. With how many game outages we are seeing, I think an update to this message is long overdue. Own the outage and update it to something along the lines of “game is currently not responding, we’re looking into it” or some other phrase that does not immediately assume the customers are wrong.

Thoughts?

Comments

Manumission18

Change it to sorry deadpool is loose in the contest we will be back shortly

MattMan

Manumission18 wrote: »

Change it to sorry deadpool is loose in the contest we will be back shortly

I like that one!

Snizzbar

Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?

Dexman1349

I understand the OP's point, but the player should always check their own connection any time the game goes down. I've had plenty of localized outages that the default should not be that Kabam has messed up.

There are simply too many points that could crash to bring the game down.

MattMan

Snizzbar wrote: »

Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?

Yes, but that statement assumes it’s my connection, which it rarely ever is.

MattMan

Dexman1349 wrote: »

I understand the OP's point, but the player should always check their own connection any time the game goes down. I've had plenty of localized outages that the default should not be that Kabam has messed up.

There are simply too many points that could crash to bring the game down.

I’m not saying they messed up, just that most outages I experience are not my connection, but the game itself going down.

NikoBravo

It’s you, not us..... ever....

DNA3000

MattMan wrote: »

Snizzbar wrote: »

Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?

Yes, but that statement assumes it’s my connection, which it rarely ever is.

Actually, it tells you to do the only thing you have the power to do that might help you. If it said "we're probably down so just come back in an hour" then when it actually was your connection you'd lose play time for no reason. If you check your connection and it doesn't seem to be your connection, that's the end of what you have the power to do to remedy the situation anyway.

MattMan

DNA3000 wrote: »

MattMan wrote: »

Snizzbar wrote: »

Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?

Yes, but that statement assumes it’s my connection, which it rarely ever is.

Actually, it tells you to do the only thing you have the power to do that might help you. If it said "we're probably down so just come back in an hour" then when it actually was your connection you'd lose play time for no reason. If you check your connection and it doesn't seem to be your connection, that's the end of what you have the power to do to remedy the situation anyway.

I get that. Maybe a better message would be “if your connection is good, the problem is on our end...oh that Deadpool!”

Gillidaf

It's never my connection ever
But when i message kabam that's what they send you a list of questions and check your service like they didn't even read what i sent them

DarthPhal

They have bigger fish to fry.

DNA3000

Gillidaf wrote: »

It's never my connection ever

That is not an easy thing to know with certainty.

MattMan

DNA3000 wrote: »

Gillidaf wrote: »

It's never my connection ever

That is not an easy thing to know with certainty.

Never ever is hard to quantify. But if I had tracked the last 50 times I had a “connection error” I would realistically estimate that MAYBE 2 or 3 were on my end.

JayCee

MattMan wrote: »

DNA3000 wrote: »

Gillidaf wrote: »

It's never my connection ever

That is not an easy thing to know with certainty.

Never ever is hard to quantify. But if I had tracked the last 50 times I had a “connection error” I would realistically estimate that MAYBE 2 or 3 were on my end.

Same, but I check to see if google and Clash of Clans is working to see if it is my connection

Snizzbar

It was my connection yesterday after my son unplugged the WiFi so he could charge his phone 😐