Change the “connection error” message

MattManMattMan Member Posts: 435 ★★★★
in General Discussion
I find it irritating when the game goes down, that the automatic message is telling me that MY connection is the issue when 99% of the time it’s not on my end at all. With how many game outages we are seeing, I think an update to this message is long overdue. Own the outage and update it to something along the lines of “game is currently not responding, we’re looking into it” or some other phrase that does not immediately assume the customers are wrong.

Thoughts?

Change the “connection error” message 68 votes

Yes
88%
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No
11%
CakedaddySnizzbarDexman1349SpiderCoolsWinterSpider112DarthPhalMaldroit2Anthinho 8 votes

Comments

  • MattManMattMan Member Posts: 435 ★★★★
    Yes
    Manumission18 wrote: »
    Change it to sorry deadpool is loose in the contest we will be back shortly

    I like that one!

  • SnizzbarSnizzbar Member Posts: 2,201 ★★★★★
    No
    Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?
  • Dexman1349Dexman1349 Member Posts: 3,060 ★★★★★
    No
    I understand the OP's point, but the player should always check their own connection any time the game goes down. I've had plenty of localized outages that the default should not be that Kabam has messed up.

    There are simply too many points that could crash to bring the game down.
  • MattManMattMan Member Posts: 435 ★★★★
    Yes
    Snizzbar wrote: »
    Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?

    Yes, but that statement assumes it’s my connection, which it rarely ever is.

  • MattManMattMan Member Posts: 435 ★★★★
    Yes
    Dexman1349 wrote: »
    I understand the OP's point, but the player should always check their own connection any time the game goes down. I've had plenty of localized outages that the default should not be that Kabam has messed up.

    There are simply too many points that could crash to bring the game down.
    I’m not saying they messed up, just that most outages I experience are not my connection, but the game itself going down.
  • NikoBravoNikoBravo Member Posts: 449 ★★★
    Yes
    It’s you, not us..... ever....
  • DNA3000DNA3000 Member, Guardian Posts: 19,693 Guardian
    MattMan wrote: »
    Snizzbar wrote: »
    Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?

    Yes, but that statement assumes it’s my connection, which it rarely ever is.

    Actually, it tells you to do the only thing you have the power to do that might help you. If it said "we're probably down so just come back in an hour" then when it actually was your connection you'd lose play time for no reason. If you check your connection and it doesn't seem to be your connection, that's the end of what you have the power to do to remedy the situation anyway.
  • MattManMattMan Member Posts: 435 ★★★★
    Yes
    DNA3000 wrote: »
    MattMan wrote: »
    Snizzbar wrote: »
    Doesn't it just say 'check your connection', and not 'your connection is the one at fault'?

    Yes, but that statement assumes it’s my connection, which it rarely ever is.

    Actually, it tells you to do the only thing you have the power to do that might help you. If it said "we're probably down so just come back in an hour" then when it actually was your connection you'd lose play time for no reason. If you check your connection and it doesn't seem to be your connection, that's the end of what you have the power to do to remedy the situation anyway.

    I get that. Maybe a better message would be “if your connection is good, the problem is on our end...oh that Deadpool!”

  • GillidafGillidaf Member Posts: 85 ★
    Yes
    It's never my connection ever
    But when i message kabam that's what they send you a list of questions and check your service like they didn't even read what i sent them
  • DarthPhalDarthPhal Member Posts: 1,064 ★★★★
    No
    They have bigger fish to fry.
  • DNA3000DNA3000 Member, Guardian Posts: 19,693 Guardian
    Gillidaf wrote: »
    It's never my connection ever

    That is not an easy thing to know with certainty.
  • MattManMattMan Member Posts: 435 ★★★★
    Yes
    DNA3000 wrote: »
    Gillidaf wrote: »
    It's never my connection ever

    That is not an easy thing to know with certainty.

    Never ever is hard to quantify. But if I had tracked the last 50 times I had a “connection error” I would realistically estimate that MAYBE 2 or 3 were on my end.
  • JayCeeJayCee Member Posts: 732 ★★
    Yes
    MattMan wrote: »
    DNA3000 wrote: »
    Gillidaf wrote: »
    It's never my connection ever

    That is not an easy thing to know with certainty.

    Never ever is hard to quantify. But if I had tracked the last 50 times I had a “connection error” I would realistically estimate that MAYBE 2 or 3 were on my end.
    Same, but I check to see if google and Clash of Clans is working to see if it is my connection
  • SnizzbarSnizzbar Member Posts: 2,201 ★★★★★
    No
    It was my connection yesterday after my son unplugged the WiFi so he could charge his phone 😐
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