Didn't get to choose your Summoner Appreciation Gift?
Kabam Miike
Moderator Moderator › Posts: 8,268
Hey Summoners,
We are aware of an issue that caused some players to not see the option to choose their Summoner Appreciation gift from within their in-game mail. We have now resolved the cause of this, and fixed the issue for players going forward. If you received the message prior to the fix and were not able to select your reward (even if you had not claimed it yet and just don't see the item included in your in game message), we are working to get this to you!
Our goal is to have the selectable gift out to all Summoners by the end of the day today, and will let you all know if the timeline changes.
We're sorry for the confusion and frustration that this has caused, and really appreciate your patience as we work to get this resolved as soon as we can!
We are aware of an issue that caused some players to not see the option to choose their Summoner Appreciation gift from within their in-game mail. We have now resolved the cause of this, and fixed the issue for players going forward. If you received the message prior to the fix and were not able to select your reward (even if you had not claimed it yet and just don't see the item included in your in game message), we are working to get this to you!
Our goal is to have the selectable gift out to all Summoners by the end of the day today, and will let you all know if the timeline changes.
We're sorry for the confusion and frustration that this has caused, and really appreciate your patience as we work to get this resolved as soon as we can!
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If you were one of the Summoners that did not receive the choice of Summoner Appreciation gifts, please restart the app completely. This should trigger the choice.
Thank you all for your patience as we worked to resolve this issue.
This is still an ongoing process that is taking longer than we had hoped. Do not worry, we are going to get to everybody, and still aim to have this done tonight.
Thank you again for all of your patience.