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halls of healing begginer entry issue

both days of the halls of healing have been effected. the beginner does not allow me to enter 3 times. after the second entry it sais 74% completed and will not let me in for the third amd final lane. this is day 2 and the second time i was not able to earn the 100% begginer rewards.
veriozon, iphone 6s, 12.5 ios ingame name: tonydola. when i sent in a ticket they responded with i did enter 3 times and it was on me. i am 100% certain i only entered 2 times. on both occasions. so im trying my luck here. i will leave a screen shot.
to be clear both the first and second day of hoh has had this issue.
please look into this, thank you

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    Duke_SilverDuke_Silver Posts: 2,421 ★★★★
    Are you sure you didn’t hit replay then cancel the quest to change your team? I did that by accident the last time halls of healing were around.
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    GamerGamer Posts: 10,198 ★★★★★
    It so bad designe when ther gav Them entry.
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    deetcmdeetcm Posts: 1
    Had a similar problem but with hard level went in twice and would not allow me to do the third run.
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