Glory store problems [Merged Threads] [Under Investigation]

**MOD UPDATE - 09/11 9:15AM PST**
Just a quick update - we're working on a fix for this with the rest of the team! We'll update you once we push it live. Thank you again for your continued patience.

I have enough glory to buy T4B catalyst frags but it says insufficient funds.

Comments

JamesM

If you purchased after the fix you won't get anything.

RagamugginGunner

Kabam Lyra wrote: »

Hi!

We are still planning on giving out compensation for overcharges. Thank you for your patience as we work through this.

how is that going to work with how each item increases in price? it's great to get it back but its not going to make up for the lost item at that price.

Sbk

I purchased during the issue

RumHam

Is it save to to buy from glory store already?? Or should I wait??

Sbk

@Kabam Valkyrie @Kabam Sophia @Kabam Miike @Kabam Lyra @Kabam Vydious @Kabam Zibiit

Can we have an answer or update please?

Why did only some get the 2000 glory compensation?

RumHam

I actually lost glory, and no compensation so far

SpiderCools

RumHam wrote: »

I actually lost glory, and no compensation so far

Same

Sbk

Just checking back in........mods???

Sbk

@Kabam Miike

Kabam Lyra

Hi,

2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.

RumHam

Kabam Lyra wrote: »

Hi,

2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.

Hi, thanks , I did raise the ticket with support and they basically told me it was a known issue and to read in the forums and then my case was closed. That’s why I asked if it was fixed or not. Cheers

I will raise a new one thanks

RumHam

Is there any news regarding this problem? My case gets closed when I raise a new one about this issue. I haven’t use glory since I lost some previously. Can anyone confirm it has been fine to purchase from glory store??

World Eater

Kabam Lyra wrote: »

Hi,

2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.

My inbox only goes back to 9/21 and I didn't spend any glory since my last post in this thread. Again, I do not have much confidence that by spending my glory, at an increased cost, it will reset the timer. And if I do spend my Glory now to reset the timer, how do I go about reclaiming extra glory I will have spent? What if I do purchase and the timer and costs do not reset?

Hen33f

Glory store Resumes But he did not reset himself

Hen33f

cx23433

what

Hen33f

The items in the glory store weren’t refreshed
Is that a bug?

RumHam

Hi, is there any updates regarding the glory store problem?
We are in October, and I didn’t receive back what was overcharged! Very annoying/frustrated to say the least.

RumHam

It has been a month since I raised the 1st ticket with the support, they closed 2 of the cases telling me to come here for updates, but we got nothing so far.

@Kabam Miike

Mike12867

Same with me, sent a ticket the support sent auto response and closed ticket in about a week. Terrible customer support

Anro

all the items in glorystore refresh stock on wednesday, except tier1 alpha. (its stuck since months on 5/10 for me and doesnt refill).
i doubt this is intended? hope there is a fix one day (dont need them curently , so its noz urgent)

Anro

ah, just seen in other post that price is correct. just number not correct display. ok

Jrboutdoorsman1

Teir 2 alpha cat fragments not resetting amount available or price even tho timer had reset many times. Been stuck at 3/10 for well over a month at least. Id like to be able to purchase some. Please fix this.

unknown

This content has been removed.

BAMBAM232

My T5B cat timer is now on 38 days!!!!

rwhack

T5b is on 34 days for me and i can’t get any

Are we actually gonna fix this? If it’s not fixed before AQ is over it’s not only not fixed it’s irreparable.

crumpl3r23

My timer is now stuck as well. They finally lower the costs and I can’t take advantage of them. It’s been like this for over a week now.