Crystal animation is not fake? Emma Frost
Minotauro3113
Member Posts: 3
Hi, good evening to all the players and Kabam.
I do not speak English, I'm using the Google translator.
My name in the game was Minotauro3113, now it's Chiron
Recently there was an error in my account, I bought in the Pre-release of the character Emma Frost, two packets of crystals:
5 crystals with a chance to come an Emma Frost 5 and 4 stars.
5 crystals with a chance to come an Emma frost 4 and 3 stars.
I was fortunate enough to get a crystal out of Emma Frost 4 stars, according to the photos. Then I had bad luck, a connection error occurred, although my internet had not fallen, when I returned to the game did not have the character of Emma Frost, but Ant-Man.
I was surprised, and soon after I got in touch with Kabam's support, and since then I've been talking to Kabam asking for justification and resolution.
By e-mail Kabam reported that bugs of the genre are rare and more likely to evaluate, then Kabam reported that I had received the correct hero since the server had the Ant-Man registry.
I told Kabam not to understand how this could have happened because I'm just a customer and a consumer and I do not have the knowledge to understand the mechanics of the game, I just play, I have no hacking in the account, nobody has access besides me to my account and I do not I made the sale of the character Emma Frost.
Kabam told me that there may be an image freeze and that it is possible in the animation to drop a character but not be this character because it is just an animation. The same character is what appears in the gallery, depending on the server.
I reported by email that I do not play with the server screen, as client and consumer I play on the mobile and my reference are the images that appears through the screen of my cell phone, and if so I would be in my right and to demand that my prize be what appeared in the animation of the spinning of the crystal and not what appeared in the gallery of the characters.
I am still chatting by email with Kabam, and through my problem, they have announced in the new update the bug fix: Bug Fixes and Enhancements:
We corrected an error in which the Champions were caught in the middle of the animation and locked.
However even acknowledging the error to advertise in the update, they did not recognize the error that happened to me, and did not resolve making the switch as it appeared to me.
My proofs are the images I took from my cell phone at the time of the incident. I asked Kabam for the pictures that prove that I took Ant-Man and not Emma Frost, they did not answer me.
I'm a customer like you, I play the game because I like the characters, because it was part of my childhood anyway, it's very unfair to make such a mistake and I as a consumer customer have to pay, I'm honest, I was talking by email, I did not want to bring the subject to the Forum because I did not want to create controversy, but through what happened it was the alternative that I found, because I am in my right as a customer and consumer and I believe that Kabam will review its position. Well, the evidence, the e-mail replies and the ad in the new update shows that they realized the error, but did not correct in my account the result of that error that was the crystal of Emma Frost.
Please ask all recruiters to help me. What can I do?
I do not speak English, I'm using the Google translator.
My name in the game was Minotauro3113, now it's Chiron
Recently there was an error in my account, I bought in the Pre-release of the character Emma Frost, two packets of crystals:
5 crystals with a chance to come an Emma Frost 5 and 4 stars.
5 crystals with a chance to come an Emma frost 4 and 3 stars.
I was fortunate enough to get a crystal out of Emma Frost 4 stars, according to the photos. Then I had bad luck, a connection error occurred, although my internet had not fallen, when I returned to the game did not have the character of Emma Frost, but Ant-Man.
I was surprised, and soon after I got in touch with Kabam's support, and since then I've been talking to Kabam asking for justification and resolution.
By e-mail Kabam reported that bugs of the genre are rare and more likely to evaluate, then Kabam reported that I had received the correct hero since the server had the Ant-Man registry.
I told Kabam not to understand how this could have happened because I'm just a customer and a consumer and I do not have the knowledge to understand the mechanics of the game, I just play, I have no hacking in the account, nobody has access besides me to my account and I do not I made the sale of the character Emma Frost.
Kabam told me that there may be an image freeze and that it is possible in the animation to drop a character but not be this character because it is just an animation. The same character is what appears in the gallery, depending on the server.
I reported by email that I do not play with the server screen, as client and consumer I play on the mobile and my reference are the images that appears through the screen of my cell phone, and if so I would be in my right and to demand that my prize be what appeared in the animation of the spinning of the crystal and not what appeared in the gallery of the characters.
I am still chatting by email with Kabam, and through my problem, they have announced in the new update the bug fix: Bug Fixes and Enhancements:
We corrected an error in which the Champions were caught in the middle of the animation and locked.
However even acknowledging the error to advertise in the update, they did not recognize the error that happened to me, and did not resolve making the switch as it appeared to me.
My proofs are the images I took from my cell phone at the time of the incident. I asked Kabam for the pictures that prove that I took Ant-Man and not Emma Frost, they did not answer me.
I'm a customer like you, I play the game because I like the characters, because it was part of my childhood anyway, it's very unfair to make such a mistake and I as a consumer customer have to pay, I'm honest, I was talking by email, I did not want to bring the subject to the Forum because I did not want to create controversy, but through what happened it was the alternative that I found, because I am in my right as a customer and consumer and I believe that Kabam will review its position. Well, the evidence, the e-mail replies and the ad in the new update shows that they realized the error, but did not correct in my account the result of that error that was the crystal of Emma Frost.
Please ask all recruiters to help me. What can I do?
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Comments
Did you send them the screenshots?
The Crystal Spin you see in the game is merely a visual effect and doesn't always reflect the prize you'll receive from opening a Crystal. However, when you Spin a Crystal on your device, it's also Spinning in our servers, and this protects it from crashes and other technical issues which may affect your device. It also ensures that you always receive the correct Reward from opening a Crystal! Rest assured, the Antman Champion you received in this instance was the correct Champion.
In future, you can avoid any Crystal Spin animation confusion by using the “Open Crystal” feature located on the bottom right of the screen. This will automatically open up to 10 Crystals that are currently in the Crystal Vault and will not affect the drop rate in any way. The Rewards will be yielded appropriately as if the Crystals had been Spun manually.