Can't Collect Rewards [Merged Threads]

Nextgen1989

can't collect fantastic family and foes rewards.. restart again and again but still the same

Comments

@Phantom4 They changed it. That's a different message and different color. They mentioned it after the "Enlistment/Matchmaking" sentence and before the "exploring the cause" one. It was also more like a cream or banana shade of yellow, instead of the honey or butterscotch shade it is now.

Hypecringe5

I didnt get awards from the arena. I think its possible my mail might be bugged as well as collecting rewards.

kamrul_007

Same with me

ezgoing

Kabam, 4 more days before my rewards expire from my stash, you guys better fix this claiming bug by then.

Broly0930

Anyone else still not able to claim rewards thay were locked during this weekend bugs?

Hobospy

Yep, guessing they will get to it at some point, not like they are going anywhere anytime soon for my ones

TOAST_MAIL

Same here

49A8362E-6F1C-47AB-BB6E-C3D4B2F0F5AE.png

DERT

Ye fantastic friend objective can’t be taken - next level not available. Same as many others. Will it be a ‘blanket’ fix?

Anakin83

We are aware this is still on-going, y'all. We are working to get this resolved and fixed so you can collect the rewards that you are owed. Some of you may see your rewards jumping into your stash, this is a temporary means of aiding in keeping everything together so you don't miss out. When we have a solution, we'll update everyone!

I need the mutant iso that are waiting for claim!
I rank up my colossus, there is level up event. I had to use some basic iso because I had not enough mutant isos.
So, do you give us more gold for this issue?

vincele

Does this problem get fixed yet? I need my 1000 5* crystal shards

BA_OU812

@Kabam Vydious
Can we get a status? Also, in the event this is not fixed prior to items that can’t be claimed, can you explain how you will provide our earned rewards.

Waterdragun

Having the same problem with collecting the reward.

kfd2010

I trust I'll get the rewards I can't collect currently.

But man, that consistent notice in the lower right hand corner is going to nag at me

psp742

I’m still having issues with collecting rewards.. this one in particular

Can kabam please check it out while fixing the AW issues.. thanks

IrON1573

why i m not able to claim my rewards from the stash... this time bugs r just unstoppable... frustrated.. 😑😑😑😑

omar92

I still can’t claim the crystals!!!! Comooon

hmdemera

Still can claim my objective reward. I trust you'll get it fixed soon, Kabam.

Dougdaniel91874_

I still can't claim my Crystal!!

DrJ_9

I know this is a known issue - just annoyed because it is fairly significant reward and I just want this posted as a note

DrJ_9

Picture attached (maybe)

Titan_slayerz84

same problem and I need those shards like asap

Profbub

Same ....we were told we would be able to claim them but now i cant . How is that anyway like what kabam said .....dont worry they will be there to collect...thats what you said KABAM....

CaptainPoll

Same here

TimeTraveler

Several days have passed and we are still unable to claim the rewards.
Kabam, how long will it take for you to come up with a solution? We need an update on this issue.

@Kabam Miike @Kabam Vydious @Kabam Lyra @Kabam Porthos @Kabam Zibiit

The delay to provide a fix and an update is very disrespectful.

Kabam Vydious

Wanted to drop in and assure you all once more that we are in talks about correcting this across the board. We apologize for the wait and the frustration, but super appreciate the patience while we determine the best fix.

Killemsoftly1

There’s two days left in my stash rewards that I’m unable to claim due to the past game issues that accord. Am I going to lose those rewards?

Dmo1973

Starting to think this isn't going to be fixed before the awards age out of my stash. I know 500 5* shards isn't the end of the world but those shards are hard enough to come by that - makes the situation even more aggravating. It's been nearly a week, and it doesn't feel like Kabam is putting any urgency into fixing this. Vydious's response was the first thing we'd seen in what- 2 or 3 days?

b_o_g_s

can't claim my reward.

Priyansh7

Hi there
@Kabam Miike , or any moderator who is active, other issues are solved regarding claiming of rewards,but i am unable to claim items from the stash even if there is enough space in the inventory
Here's the video proof:

https://youtu.be/YfmNokK7bkE
What shall i do??