January 1 catalyst daily cards...gone?

Osfan8Osfan8 Member Posts: 760 ★★★
in Bugs and Known Issues
I bought 2 of the January 1 daily cards for catalysts. I’ve been collecting shards everyday for 18 days. They are supposed to give shards for 30 days. As of this morning both are gone from my card page. Anyone else have this happen?

Comments

  • Lpirnie5321Lpirnie5321 Member Posts: 113 ★
    Mine is gone too
  • Osfan8Osfan8 Member Posts: 760 ★★★
    I know at least one more in my alliance as well.
  • Lpirnie5321Lpirnie5321 Member Posts: 113 ★
    They’ll get it fixed.
  • G2DKG2DK Member Posts: 243 ★
    Mine are gone as well.
  • KennadoKennado Member Posts: 1,001 ★★★
    edited January 2020
    Lpirnie5321 said:

    They’ll get it fixed.

    Do they know this needs to be fixed? I couldn't claim the last one because.... *drumroll* IT WAS GONE. They better make sure we're able to claim the missing items.
  • DaveX1992DaveX1992 Member Posts: 21 ★
    Same here, unit one is still there but the catalyst one disappeared...
  • KennadoKennado Member Posts: 1,001 ★★★
    Anyone out there know if Kabam knows about this?
  • Osfan8Osfan8 Member Posts: 760 ★★★
    I’ve sent in a ticket and I know others have as well.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

    - Android Troubleshooting
    - iOS Troubleshooting

    Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

    1- Device make and model
    2- Operating System and version
    3- Whether you are connected to the game using WiFi or a cellular connection
    4- Internet Service Provider
    5- Which version of the game you're currently running

    I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

    Thank you all for your patience in the meantime!
  • KennadoKennado Member Posts: 1,001 ★★★
    1.) iPhone 8 Plus
    2.) 13.3 (latest version)
    3.) Cell connection
    4.) Sprint
    5.) The current version

    Trust me, it's not our phones, it's the servers
  • Osfan8Osfan8 Member Posts: 760 ★★★
    Kabam Porthos said:

    Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

    - Android Troubleshooting
    - iOS Troubleshooting

    Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

    1- Device make and model
    2- Operating System and version
    3- Whether you are connected to the game using WiFi or a cellular connection
    4- Internet Service Provider
    5- Which version of the game you're currently running

    I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

    Thank you all for your patience in the meantime!

    iPhone XR
    iOS 13.3
    I’ve tried both
    Rogers Wireless
    25.2.0
  • gp87gp87 Member Posts: 325 ★★★
    Kabam Porthos said:

    Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

    - Android Troubleshooting
    - iOS Troubleshooting

    Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

    1- Device make and model
    2- Operating System and version
    3- Whether you are connected to the game using WiFi or a cellular connection
    4- Internet Service Provider
    5- Which version of the game you're currently running

    I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

    Thank you all for your patience in the meantime!

    1. Iphone 11
    2. Latest
    3. Both (wifi & cellural)
    4. Cosmote
    5. Latest

    I have done the restarts and nothing changed still no cards to claim.

  • awesomesauceawesomesauce Member Posts: 774 ★★★
    Kabam Porthos said:

    Hey guys, I'm sorry to hear you've encountered this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

    - Android Troubleshooting
    - iOS Troubleshooting

    Please let us know if troubleshooting works. If not, please try to provide us with as much of the following information as possible:

    1- Device make and model
    2- Operating System and version
    3- Whether you are connected to the game using WiFi or a cellular connection
    4- Internet Service Provider
    5- Which version of the game you're currently running

    I've also alerted the rest of the Team that this is happening so we can look into on our end and hopefully get it resolved as quickly as possible. As soon as we know more, we'll be sure to let you all know.

    Thank you all for your patience in the meantime!

    1. Google pixel 2 XL (also attempted on 2019 iPad mini)
    2. Latest Android + iOS
    3. Pixel is cellular, iPad is wifi
    4. Cellular is Verizon, wifi is spectrum
    5. Latest version of the game on both Devices


    For additional context, when I went back to the main menu last night the daily card popped up to claim, I hit claim all but the game hung for a bit. I went to double check in the daily card /stash, and the 3 January monthly cards disappeared, but the daily unit card was still there.

    I have also opened a ticket with support which was escalated to payments for some reason? Guess maybe because it was purchase related.

  • UnknownUnknown
    This content has been removed.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    The rest of the team has been alerted so that they can look into this. I see that some mentioned they purchased multiple and aren't seeing them; for those haven't already mentioned it, could you let us know which Catalyst Daily Card/Cards you purchased?
  • awesomesauceawesomesauce Member Posts: 774 ★★★

  • Osfan8Osfan8 Member Posts: 760 ★★★
    Tier 5 tech daily card
    Tier 4 cosmic daily card
  • SpunjieeSpunjiee Member Posts: 4 ★
    edited January 2020
    Mine are gone also. As you can see above this is widespread across many accounts and not an individual issue. Hope you can resolve this matter asap. Thanks

    TIER 5 MUTANT DAILY CARD

    TIER 4 SKILL DAILY CARD

    SKILL CATALYST DAILY CARD
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    The team was able to get a fix for this pushed out. If you wait a few minutes and restart your game, you should be able to see them again.
  • Osfan8Osfan8 Member Posts: 760 ★★★
    It’s fixed. Thanks @Kabam Zibiit
  • DaveX1992DaveX1992 Member Posts: 21 ★
    Received them too, thank you @Kabam Zibiit
  • KennadoKennado Member Posts: 1,001 ★★★
    Osfan8 said:

    It’s fixed. Thanks @Kabam Zibiit

    Osfan8 said:

    It’s fixed. Thanks @Kabam Zibiit

  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Glad to hear it! If there are any issues, be sure to let us know.
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