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Crystals gone?!

BillgetaBillgeta Posts: 32
edited February 2020 in General Discussion
Woke up this morning to find that all my crystals are gone. I had over 6k in stash and close to a 6star in shards. Been like this the last 3 times I've restarted the game.

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    SmashSmash Posts: 808 ★★★
    Restart the game. Probably a visual glitch
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    BillgetaBillgeta Posts: 32
    Like I had stated in my post, I've restarted 3 times already.
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    Billgeta said:

    Like I had stated in my post, I've restarted 3 times already.

    Please try signing out and then signing back into your account. If this persists, please do a fresh install of the game.
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    BillgetaBillgeta Posts: 32
    Done. Feels like I'm stuck in an episode of the IT crowd and have called into Roy and Moss.
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    ZeraphanZeraphan Posts: 324 ★★★
    Billgeta said:

    Done. Feels like I'm stuck in an episode of the IT crowd and have called into Roy and Moss.

    Have you tried turning it off and back on again?
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    ms_5707983ms_5707983 Posts: 93
    But did you just restart it? I missed that part. . . .
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    I had this same thing happen to me recently, and what fixed it for me was that I signed into a different MCOC account, then signed back in with my primary account, and all the crystals were back.

    That was certainly a weird bug.
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    RunamokUSARunamokUSA Posts: 373 ★★★
    Have you actually unplugged it though?
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    CainCain Posts: 559 ★★
    Pull the cartridge out, blow on it, and put it back in.
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    SmashSmash Posts: 808 ★★★
    Billgeta said:

    Done. Feels like I'm stuck in an episode of the IT crowd and have called into Roy and Moss.

    Not sure how you expect anyone here to help you. We state the obvious which is to restart the game. Sometimes it takes a few restarts. If you want IT then contact IT. Very simple. If your problem is not fixed already then contact support.
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    BillgetaBillgeta Posts: 32


    Not sure how you expect anyone here to help you. We state the obvious which is to restart the game. Sometimes it takes a few restarts. If you want IT then contact IT. Very simple. If your problem is not fixed already then contact support.

    The IT Crowd is a British comedy show. It's worth your time to look it up. Comments after my post were in reference to my comment about Roy and Moss. Give the show a try. Also, read my original post in the future....I stated that I had restarted the game 3 times. The crystals came back later that day after several more restarts.
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    BillgetaBillgeta Posts: 32
    22piløts said:

    Stuff like this make players quit the game....

    Honestly, would it be a bad thing to quit? We could all go outside, exercise, do public clean ups, talk to family, and enjoy sunshine and fresh air.
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