[iOS] Lag, Crashing and Performance Investigation

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  • ContestSummoner1ContestSummoner1 Member Posts: 4
    In-Game Name: 
    multiple accounts
    Device and Model: 
    SAMSUNG GALAXY s9
    IPhone 6 
    Device Operating System: 
    ANDROID v9
    Iphone software 12.4.4
    Cellular or WiFi: both
    Cellular (Mobile Data): vodaphone australia
    Game Version: 
    v25.3.0
    Game Mode: 
    Alliance War 
    Description of the Issue:
    Lag and glitches during fights including dexterity not working, parry not working and combos being stopped randomly at 2 or 3 hits causing mass punishment and champ KOs costing war victorys in our alliance and mass resources used.
  • RichTheManRichTheMan Member Posts: 189 ★★★
    edited February 2020
    In-Game Name: richtheman
    Device and Model:
    Iphone 11 pro
    Device Operating System:
    ios 13.3.1
    Cellular or WiFi: both
    Cellular (Mobile Data): vodafone
    Game Version:
    current
    Game Mode:
    Act 6 and everywhere really
    Description of the Issue:
    Lag and glitches during fights including dexterity not working, parry not working and combos being stopped randomly at 2 or 3 hits. thumb down on block - enemy still hits. Swipe back and go into block doesn't work either.
  • nOuxnOux Member Posts: 522 ★★★
    In-Game Name: n0ux
    Device and Model: iPhone 7
    Device Operating System: iOS 13.3.1
    Cellular or WiFi: Both
    Game Version Installed: 25.3
    Game Mode: All game modes
    Description of the Issue: Framerate is really low in combat. It’s really difficult to play in difficult content. On top of that most of the time game freezes for 0.5 second when Darkhawk enter/changes his stances or Ghost enters phase, this causes loss of controls and im getting hit without any chance of defending.
  • ClussaClussa Member Posts: 1
    In -game name: Clussa
    Device: iPad Air2
    This game is been lagging for months now experiencing all the stuff mentioned above cost a lot of resources in alliance quest and wars.
    When is it gonna get fixed? I got tired of waiting after 6 months thinking it’ll be fixed in the next update
  • Burt_macklin_FBIBurt_macklin_FBI Member Posts: 10
    edited February 2020
    Burt McLin
    iPhone XR
    Newest iOS and most recent version of game(mojo whatever)
    Map 5 aq
    Here are some pics of the lag I’m experiencing. This is a frame by frame break down of a hit on the defender. Notice in pic 3



    the white numbers indicating physical damage that comes from contact and notice in that same pic the defender is not blocking yet. In the next frame he is blocking as if he got the block up before the contact.

    Edit. The pics got uploaded out of order. Pic 4 is the contact pic were physical damage is being done and the defender is not yet blocking. Pics 1 and 2 should be after 3 and 4.

  • nOuxnOux Member Posts: 522 ★★★
    The game lag in fights is even worse than yesterday, looks like it’s getting worse everyday. Please fix your game and servers.
  • njandynjandy Member Posts: 238
    the lag for me feels like it just keeps getting worse and worse. playing difficult content is boarderline not possible. defenders teleporting across the map and recovering from an attack in an instant. i’m literally just wasting resources finishing quests because i take damage for no reason. i love this game please do something about it. months of lag is starting to turn me away.
  • Ronnyman889Ronnyman889 Member Posts: 180
    Ronny889
    Latest iOS and game

    So tired of telling you the same things over and over month after month.

    Again having the same issues with disconnects, now left side of controls are random, sometimes reacting just like it supposed to but more likely to not being accurate so parry and evade misses all the time. Specials are just bad, triggers when it feel like it.

    Defenders fly across from side to side with an incredible speed and reaching all across area even if attackers dash backwards. AI must have a special knowledge about what’s next.

    Game speed is changing all the time, often mid fights.

    Moving from node to node in events can be having a delay for seconds before actually moving. No wonder why we see this in fights when this are all over the place.

    Listen for once and report these things to the developers!!
  • Chevyman17Chevyman17 Member Posts: 1
    edited February 2020
    Phone: iPhoneXR
    Version 25.3
    Latest software.
    Connection: WiFi and regular network(ATT)
    Game is asking to download data every time I startup. Followed by unresponsive controls during some modes of gameplay. Particularly seeing it during alliance quests. Seems stable in event quest play.
  • JestuhJestuh Member Posts: 274 ★★★
    In-Game Name: Jakles
    Device and Model: iPhone 7
    Device Operating System: iOS 13.3
    Cellular or WiFi: Both, AT&T
    Game Version Installed: Most recent patch was downloaded the day after the Mojo update, I think Friday February 7, but it may have been on the 6th.
    Game Mode: All modes, but the most recent crashes were happening in alliance quest, Map 4. The entire app crashed to the phone's homescreen mid fight on the tech type champion on the node right before Thanos
    Description of the Issue: During fights, I am getting frequent lag/freeze type bugs during the fight (since early January when I updated to iOS 13). I have had several crashes to the desktop/homescreen since January. Since the main update to the monthly event (to the Mojo event, and then a small patch the following day), the lag is much worse and I have crashed to the "desktop" several times mid fight. The most recent of these was in Alliance Quest Map 4. I crashed while fighting with Quake against Archangel I think. I crashed twice while fighting with Capt Marvel against the last tech champion on the node right before Thanos. The lag/hitches/crashes seem to happen most often when doing dash attacks, especially from across the screen, or when there are lots of flashy animations going on. In particular, with Capt Marvel, when she enters binary mode, I get the most lag/freezes. This happens most often when using special 1 and entering binary mode while executing her jump attack that ends sp1. During a binary powered attack was when my game crashed twice, mid-fight, back to back.

    I have had no issues prior to January with any of these champions against any of this content.

    Please fix this. As long as I keep crashing during fights, I'm lost half my health. If this happens twice, I lose that champion.

    These bugs are making me a burden to my alliance and even preventing me from attacking during Alliance Wars. Currently I just place defenders and my alliance attacks without me.
  • lutra_01lutra_01 Member Posts: 18
    edited February 2020
    Just using Captain America Infinity War in variant 1 chapter 3.1 and noticed that after I launched the special 3 attacks he temporarily will not block. Sometimes I had no control of my champ at all and he just moves merrily forward to his death and no interaction with the screen can change his direction. Specifically noticed this against the Ultron boss.

    Please look into this pronto.

    iPhone 8 plus with latest update
    Using current version of Mcoc
  • buffajrbuffajr Member Posts: 423 ★★
    iPhone 7+, latest software. Happened several times to me as well with CAIW. Uncollected EQ.
  • InfernoDInfernoD Member Posts: 2
    In-Game Name: Inferno_D
    Device and Model: (iPad Air 2)
    Device Operating System: (Example, iOS 13.3.1)
    Cellular or WiFi: WiFi
    Game Version Installed: 25.3
    Game Mode: All of them, Story Quests, Event Quests, Arena, Alliance Quest & Alliance War.
    Description of the Issue: Champs dash forward unprovoked, opponents launch specials mid combos, holding heavy randomly causes a dash back, combos stop randomly causing you to just stop and get a pummeling from the AI.
  • D_142D_142 Member Posts: 9
    Can someone tell me why this is still happening?
    Like come on Kabam, you’ve known about this issue for months now and still no fix?
    I just got wrecked in the new quest “Love is a Battlerealm 3” because my champ decided to become none-responsive during game played. now once but three times causing me to loose 2 champs to Hela or all things...
    Ugh! When are you guys planning on fixing this lag/none
  • RoronoaUchihaRoronoaUchiha Member Posts: 35
    Name : Batman_G
    Device: iPhone 8+
    Version 25.3
    My system: iOS 13.3.1
    Both cellular and WiFi.
    Game mode: AQ and EQ(x-communication)

    Game is lagging in AQ both map four and five i can attest too. I was just trying to complete the final chapter EQ X-C 100% While fighting the ambush fight on the inevitable protocol path, medium attacks were not registering. After remembering experiencing this same thing just the day prior, I quit the fight and came here. I ask that y’all get it together. Truthfully, we all love the game. We would just like to see the same energy we put into the game; reciprocated. That’s not much. Please fix the server issues or whatever it may be. I’m ready to finished UC EQ and move on to Epic.
  • Mleungm4168Mleungm4168 Member Posts: 6
    IGName: Green Thunder
    iPhone 7 Plus
    IOS
    Version 25.3
    4g, Wifi

    So I wasn't able to access the app within 3 days, and after I updated my IOS, it lost connection of the game so quick. Was wondering if I would be able to get compensated for the daily calendar award for the three days I missed since it wasn't my fault? Also my daily bundle gift has also missed 3 days because the game won't load.

    Thank you.
  • Justice_Evo_8Justice_Evo_8 Member Posts: 213 ★★
    I am not going to go into crazy detail with my phone. Iphone xs max. I had zero lag and zero problems logging into the game. After the last apple update or like 3-4 days ago or so the game is absolutely trash. On WiFi or data sometimes it won’t even let the game open. Aq and aw super laggy to the point of force closing the app bc it’s unplayable. Sometimes I randomly get logged in to an account that I haven’t had access to for over 3 years. Really frustrating. I would exit out and it would take me right back to that account. Then I have to actually login through the game before I get into my account. Then after that I get login issues 75% of the time to where it just has an exclamation point with WiFi bars in bottom right corner.

    The login to another account part is not happening to anyone else in my alliance, but there are 8-10 other people experiencing massive lag and login issues.
  • Midknight007Midknight007 Member Posts: 770 ★★★
    Name : Midknight007
    Device: iPad Pro 12.9 1 TB
    Version 25.3
    My system: iOS 13.3.1
    Both cellular and WiFi.
    Game mode: Dropped inputs and lags between loading a match and between matches. I keep getting a connection issue symbol, but I am on fiber optic with a 1G line. On WiFi, I am getting 400+ mb/s. The issue is completely on your side.
  • airmundoairmundo Member Posts: 148
    edited February 2020

    When opening the game I get server issues WAY more than I used to. Doesn’t matter where I am either at work, at home, at a friends on the WiFi off the WiFi etc. just gives me the connection issues loading way too often. Started after love is a battle realm event or whatever it’s called with Deadpool. I’m using an iPhone 7
  • panda_mcocpanda_mcoc Member Posts: 32
    edited February 2020

    Name: panda.exe
    Device: iPhone SE
    Operating System: iOS 13.3.1
    Game Version: 25.3
    Problem: Cellular and Wifi, all modes mostly EQ and SQ. When I start the game, I often have a similar issue to @airmundo where I get a bad connection, even when I have full bars. Another problem is that when I do light/medium attacks it sometimes makes me dash back. Also when I try to block sometimes my champion would just do nothing and run into the opponent. These problems started some time around v25.3, when Love is a Battlerealm 3 was released. After this update, whenever I start the game it sometimes shows "Account already linked, log in." When I click log in, it logs in to an account I haven't used in a while. This has happened less frequently than the other issues though.
  • WhathappenedWhathappened Member Posts: 747 ★★★
    Anyone else seeing lag when using Longshots heavy? I normally don't get lag from other champs but he's very consistent.
    iPad mini 4
    Everything is as updated as can be, so latest version of everything.
  • DrZolaDrZola Member Posts: 8,926 ★★★★★
    airmundo said:


    When opening the game I get server issues WAY more than I used to. Doesn’t matter where I am either at work, at home, at a friends on the WiFi off the WiFi etc. just gives me the connection issues loading way too often. Started after love is a battle realm event or whatever it’s called with Deadpool. I’m using an iPhone 7

    This happens all the time now since the Longshot loading screen.

    Streaming Netflix...no problem. Watching YouTube...no problem. Opening MCOC with full bars of WiFi...problem. Using iPhone X on WiFi with router in plain sight. Loading takes minutes, switching between modes sometimes just doesn’t happen. WiFi signal icon is a mainstay on screen.

    Dr. Zola
  • AquamaAquama Member Posts: 135
    Name : Aquam
    Device: iPad 6th gen
    Version 25.3
    My system: iOS 13.3.1

    Game crashes and shuts down within 1 minute of starting a fight in event quests. Entire shutdown. Game is currently unplayable unless I get lucky enough to finish 1 fight before a crash, then I can move on to the next fight, and it will most likely crash. Tried deleting and reinstalling with no change.
  • Caino1023Caino1023 Member Posts: 309 ★★
    Caino23
    iPhone X
    iOS11
    WiFi and Cellular
    v25.3

    I’ve noticed, particularly in AQ, and almost every single time when fighting certain champs like Green Goblin, there is a very quick lag as soon as the fight starts. I have to blindly assume the champ starts the fight attempting an attack against my Ghost and respond after they miss due to phase.
  • HeWhoIsHimHeWhoIsHim Member Posts: 1
    HeWhoIsHim
    iphone7
    Ios 13.3.1
    Cell and Wifi
    5.2.2
    Both monthly event quests, 6.2.2, variant 1, aq and aw, arena. Any mode
    The app crashes literally every fight about 20 seconds in. It crashes if I am sitting in the prefight screen, it crashes if I am at the home page. It crashes non stop, the game has become completely unplayable at this point. My phone software is fully updated as is the app. I even deleted and reinstalled but didnt help. Cannot play the game at all without it crashing.
  • Caino1023Caino1023 Member Posts: 309 ★★
    Caino23
    iPhone X
    iOS11
    WiFi and Cellular
    v25.3

    Since the last update I've noticed I'm getting the red connection waiting symbol far far far more frequently than ever before.
  • Cmaks420Cmaks420 Member Posts: 1
    I was playing in dungeons got booted reconnected got booted again and now I cant connect and it's been like this for about 5 hours now I'm just hoping I wont need to restart all the over
  • Vapour_Trail1Vapour_Trail1 Member Posts: 1
    Vapour Trail
    iPhone 7
    iOS 13.3
    Game version 25.3
    Game crashes altogether, usually mid fight, but this has also happened to me on the arena matchup screen and crystals menu too. Most commonly happens during arena fights usually at the expense of that fight as when I log back in the fight has finished in defeat. I’ve also seen it happen in events regularly over the last few weeks and tonight in AQ for the first time. Seems to happen once every 10-20 mins or so. Very frustrating!
  • Zorthmaster143Zorthmaster143 Member Posts: 2
    Does anyone know why iOS app not working it does not start just acts like it is starting but never does???
  • SoulbagSoulbag Member Posts: 4
    Name : soulbag
    Device model : iPhone 6 S
    Device Os : IOS 13.3.1
    cellular and Wifi : both
    Latest update of MCOC (978177 )
    Issue : it seems that since upgrading my phone the the latest ios, the battery gets drain very fast when i play, and the phone heat up also. Not as intense as a few month ago, but i still see an issue
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