Unable to use 5* rank up gem!

RAIJIN_DEMONRAIJIN_DEMON Member Posts: 7
So I have had a r3 to r4 mutant 5* rank up gem sitting in my inventory for some time. I was going to use it on colossus but as I was close to exploring the first map of Variant 2 I decided to wait to see what rank up gem I got from that.
Well I completed it the other day and low and behold I got another 5* mutant r3 to r4 rank up gem, only this one is for 2015 champs only.

As level up is now running I decided to use it on colossus (so glad I didn’t use the generic one on him!) but when I go to rank him up with the gem the game only gives me the option to use the generic and NOT the 2015 one I have.

Is this a bug or am I missing something or should this post be in the suggestions section?

I would rather save the generic for the likes of OR, Namor, sunspot etc for when/if I drop them. I already have a ranked domino, havoc and iceman.

Comments

  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    I think you have to go to your inventory or contact support. I've heard people mention this issue
  • TormentedMiseryTormentedMisery Member Posts: 18
    Go to support I had the same problem the other day and kabam sorted it. I had to use a 2016 r4 mutant on collosus when I wanted to use a 2015. Support then got me to use the 2016 they then returned my gold took the 2015 from my inventory and replaced with the 2016 gem I used lol. Not ideal but they will sort it for you
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