**KNOWN ISSUE**
An unknown error has resulted in Grandmaster Gauntlet progress being reset for a portion of our playerbase. As a result, we will be temporarily removing the Grandmaster Gauntlet as a playable mode. The mode will be reinstated when the team has resolved the issues.
**FIXED**
There appears to be a bug causing missing VFX (visual effects) for a number of elements including traps, phasing and some blocking animations.
THIS ISSUE WAS FIXED ON SEPT 26

Game Crash on iOS on Launch [Merged Threads]

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Comments

  • TheToxicCactusTheToxicCactus Posts: 368 ★★
    Lvernon15 said:

    CoMpEnSaTiOn

    From apple lol
  • Hgonz1431Hgonz1431 Posts: 24
    iPhone XS Max.
    iOS 13.4.1
    C
  • I have the latest IOS, having trouble with other apps not just MCOC. Seems like an operating system crash, not MCOC
  • IPMANMASTER_77IPMANMASTER_77 Posts: 22
    I'm using and iPhone Xs Max, software version 13.4.1. Game crash as soon as I try to open it.
    Is it is happening to Android users as well or only to iOS?
  • Skinnyfatboy82Skinnyfatboy82 Posts: 32
    Same what’s going on as soon as I launch the app it kicks me to the home screen
  • OldieshOldiesh Posts: 14
    iPhone XR crashing as well.
  • Sidd777Sidd777 Posts: 133

    I'm using and iPhone Xs Max, software version 13.4.1. Game crash as soon as I try to open it.
    Is it is happening to Android users as well or only to iOS?

    Just iOS users
  • RagnabroRagnabro Posts: 43
    Same problem here on iOS, other games work
  • AHawkJockAHawkJock Posts: 45
    Only happening to IOS users I believe, but dang 30 minutes and still no fix. Just wanted to play mcoc :( take your time fixing it though.
  • Canemarco_01Canemarco_01 Posts: 10
    Yeah, I’m having the exact same issue. Press the app, “Marvel” comes up and immediately exits!
  • SSSwaSSSwa Posts: 2
    Just wanted to contribute for informational purposes. I have the same problem. I use an iPhoneXR iOS 13.4.1
  • SD_PUPSD_PUP Posts: 2
    Can I get my boost back?
  • SpiderLazerSpiderLazer Posts: 93 ★★
    So from what I gather, only IOS users are being affected? It’d be nice if this was fixed as soon as possible because people are losing out on rewards.
  • Ronnyman889Ronnyman889 Posts: 166
    Probably a Game Center issue. The games that cannot load are they supporting Game Center?
  • SuperiorSymbioteSuperiorSymbiote Posts: 1,862 ★★★★★
    edited May 2020

    Lvernon15 said:

    CoMpEnSaTiOn

    From apple lol
    I want my $999 pro stand
  • SpiderLazerSpiderLazer Posts: 93 ★★
    Daphboy said:

    My issue is limited ONLY to mcoc. Have not had any problems with other apps.

    I tested out some other apps, only one crashed. But after I tried that app again it worked. So yeah, it’s pretty limited to MCOC for me.
  • QucolucrjuQucolucrju Posts: 17
    I use an iPhone 11. Game will not open. This is not happening with other games. However, the dc universe app was having the same issue two nights ago.
  • DagrelDagrel Posts: 2
    {"app_name":"marvelbattle","timestamp":"2020-05-07 02:13:30.93 +0300","app_version":"27.0.0","slice_uuid":"b5dbe557-0afc-3b69-8d9e-3e04338d6e9f","adam_id":896112560,"build_version":"1012379","bundleID":"com.kabam.marvelbattle","share_with_app_devs":true,"is_first_party":false,"bug_type":"109","os_version":"iPhone OS 13.3.1 (17D50)","incident_id":"008E7B83-6897-4948-9D04-D160EAAB5AF7","name":"marvelbattle"}
    Incident Identifier: 008E7B83-6897-4948-9D04-D160EAAB5AF7
    CrashReporter Key: f558489cf3edead0007797b94a7fb67c0ff52830
    Hardware Model: iPhone11,2
    Process: marvelbattle [424]
    Path: /private/var/containers/Bundle/Application/F5BEBD7F-4CD8-4364-952F-5453055B3153/marvelbattle.app/marvelbattle
    Identifier: com.kabam.marvelbattle
    Version: 1012379 (27.0.0)
    AppStoreTools: 11E146
    AppVariant: 1:iPhone11,2:13
    Code Type: ARM-64 (Native)
    Role: Foreground
    Parent Process: launchd [1]
    Coalition: com.kabam.marvelbattle [518]


    Date/Time: 2020-05-07 02:13:30.2664 +0300
    Launch Time: 2020-05-07 02:13:28.7167 +0300
    OS Version: iPhone OS 13.3.1 (17D50)
    Release Type: User
    Baseband Version: 2.04.03
    Report Version: 104

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY
    Triggered by Thread: 0

    Last Exception Backtrace:
    (0x18dd6896c 0x18da81028 0x18dc66dcc 0x18dd6d048 0x18dd6f3a0 0x1053db150 0x1053d439c 0x1053d2fcc 0x10540e320 0x105417204 0x1054170e8 0x105416c98 0x18dd3a66c 0x18dc3822c 0x105416a3c 0x105415d88 0x105413d70 0x18da0cb7c 0x18da0dfd8 0x18da19cc8 0x18dce3cc8 0x18dcdea24 0x18dcddf40 0x197f6e534 0x191e69580 0x102db17f0 0x18db5ce18)

    Thread 0 name: Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:
    0 libsystem_kernel.dylib 0x000000018db52efc 0x18db2d000 + 155388
    1 libsystem_pthread.dylib 0x000000018da728b8 0x18da70000 + 10424
    2 libsystem_c.dylib 0x000000018da02a74 0x18d98c000 + 486004
    3 libc++abi.dylib 0x000000018db1a3c8 0x18db19000 + 5064
    4 libc++abi.dylib 0x000000018db1a5c0 0x18db19000 + 5568
    5 libobjc.A.dylib 0x000000018da81308 0x18da7b000 + 25352
    6 libc++abi.dylib 0x000000018db27634 0x18db19000 + 58932
    7 libc++abi.dylib 0x000000018db275c0 0x18db19000 + 58816
    8 libdispatch.dylib 0x000000018da0dfec 0x18da0b000 + 12268
    9 libdispatch.dylib 0x000000018da19cc8 0x18da0b000 + 60616
    10 CoreFoundation 0x000000018dce3cc8 0x18dc36000 + 711880
    11 CoreFoundation 0x000000018dcdea24 0x18dc36000 + 690724
    12 CoreFoundation 0x000000018dcddf40 0x18dc36000 + 687936
    13 GraphicsServices 0x0000000197f6e534 0x197f6b000 + 13620
    14 UIKitCore 0x0000000191e69580 0x191426000 + 10761600
    15 marvelbattle 0x0000000102db17f0 0x102dac000 + 22512
    16 libdyld.dylib 0x000000018db5ce18 0x18db5c000 + 3608

    May be it will be helpful. Part of information from IPS file
  • DianaPrinceDianaPrince Posts: 29
    All my apps and other games works fine, MCOC doesn’t. I don’t think it’s an iOS issue, please kabam, try to take a look. Thank you
  • Here's the latest:

    We are aware of a crash that occurs when launching the game. This seems to be an issue that is affecting many different Games and Applications across the iOS platform and is not in our control at this time.

    We will keep you all updated and hope to have the game back up and running as soon as possible.
  • mega8zeromega8zero Posts: 4
    it recently happedned to me both ipad and iphone. we need compensation for this.
  • SuperiorSymbioteSuperiorSymbiote Posts: 1,862 ★★★★★

    Here's the latest:

    We are aware of a crash that occurs when launching the game. This seems to be an issue that is affecting many different Games and Applications across the iOS platform and is not in our control at this time.

    We will keep you all updated and hope to have the game back up and running as soon as possible.

    The latest? it’s up in there already

  • SpiderLazerSpiderLazer Posts: 93 ★★

    Here's the latest:

    We are aware of a crash that occurs when launching the game. This seems to be an issue that is affecting many different Games and Applications across the iOS platform and is not in our control at this time.

    We will keep you all updated and hope to have the game back up and running as soon as possible.

    Darn. :(

  • CallmelaFleurCallmelaFleur Posts: 216
    Well gang... over 60 million for the Aegon grind and this. What happens if I didn’t have an android backup. Over 5k units spent and here comes the monkey wrench.
  • StellarStellar Posts: 899 ★★★

    If anybody here plays other games on iOS, please try booting them. I'm not able to launch most of my games.

    Other games crash too
  • lowlevelplayerlowlevelplayer Posts: 4,293 ★★★★★
    I tried my texts, snapchat, future fight(the only other game I have), and they all seem to work. It's just MCOC.
    Ipad air 2
    most recent version of ipadOS
This discussion has been closed.