Google Play Achievements - I stopped getting them [Under Investigation]
ElderOfAncients
Member Posts: 23 ★
When I first started playing MCOC I used a Kabam account because signing in with Google Play required a Google+ profile and I didn't have (or want) one. With the last update, this was fixed so I could sign-in with Google Play.
But the Google Play Achievements don't work for me. I have 3 achievements for assembling a team, but many achievements I'd earned earlier (like completing Act 1, completing any quest 100%, etc) haven't triggered. And achievements I've definitely made since the update also aren't triggering.
I'm not even sure if this is an issue with the Android build of MCOC or something on Google's end. But the achievements do seem to work in other games.
HEEEHHHHHHP!
But the Google Play Achievements don't work for me. I have 3 achievements for assembling a team, but many achievements I'd earned earlier (like completing Act 1, completing any quest 100%, etc) haven't triggered. And achievements I've definitely made since the update also aren't triggering.
I'm not even sure if this is an issue with the Android build of MCOC or something on Google's end. But the achievements do seem to work in other games.
HEEEHHHHHHP!
Post edited by Kabam Wolf on
4
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Comments
I'm definitely not the only one having this issue, not just based on the comments. See this reddit thread:
https://www.reddit.com/r/ContestOfChampions/comments/68ecj1/google_play_achievements_not_unlocking/
where someone else reports the issue. Now supposedly I'm supposed to open a support ticket with MCOC to try and address the issue. But this thread over on the Google Play Help Forum shows how useless that could be:
https://productforums.google.com/forum/#!topic/play/c5ePHVgSzHQ
because the poor dude who asked Google for help just gets the run-around where they say "Contact the app developer!". I suspect Kabam is too busy working on the next event and other work to address it, though perhaps when 15.0 is released it'll be fixed?
If anyone else is having this issue, please post a comment here! I'll see if I can get this some raised awareness.
Kabam came back and told me the issue is not actually with them (surprise!) but with Google Play. This, of course, is known as passing the buck.
I'm poking around the Google contact support page, but it's pretty clear there's an actual real issue here, it cropped up around June but it doesn't impact everyone. I think it's more likely to be an issue with MCOC then with Google, but I don't rule out the possibility there's bugs, server issues or other problems on Google's side.
Let's keep adding to this thread to document the problem.
Everyone who has this issue, here's what to do:
You should get an e-mail about your case pretty quick. I got quick response times on mine, but ultimately didn't get anything solved. If your ticket gets closed without being resolved, wait a day or so and open another one. Reference all the old tickets you've opened too!
It's a lot of work but it's ridiculous Kabam is trying to pass the blame onto Google. They need to fix it or at least SAY they know about it and are working on it!
I had a ticket open with them for about 2 weeks back in late September where we went back-and-forth, they finally admitted that if you've already met a goal for an achievement (like reaching level 20) and weren't logged into Google Play, you won't get the achievement even if you later login to the game with Google Play.
I'm not entirely convinced of this though, because I was definitely logged into Google Play for MCOC when I hit level 40 and still didn't get the achievement. But based on what went on with them and what I've heard from Google, this isn't anything other than an issue on Kabam's side they just don't want to bother with. Probably because it's a lot of work to figure out and fix and doesn't give them any money,
I am doubtful the problem lies solely with one Company but I am leaning more to game developer being at "fault". They need to inform Google the many new things added (e.g. Act 4, etc).
Then, over to Google to update achievement list.
At least, I know when I started this game using Google Play.
The 4 which is not registered as completed.
I have yet to be a Legend though.
Dang how long has this thing not been working for?!
Oh wow! I'd given up on this long ago and just noticed there were so many comments on this thread when I logged in.
Thanks for the response! It's so very frustrating and disheartening to have what is really just a small issue and never get a clear answer or fix. If it's something fixed with the upcoming update that would be super-awesome!
When I leveled up a champion, it seemed to trigger most of the old leveling-up related achievements I'd already met the milestones for. Similar with when I completed an arena battle, or opened crystals. My total number of achievements unlocked is now 25 out of 36.
There are still some not unlocked, like completing any story chapter, completing Act I, etc. And oddly, it's not unlocked the one getting a 3-star champion though I've opened several 3-star crystals since this started (mostly) working.
FYI, for Kabam's team, I do play on both my tablet and my phone. I've seen achievements pop-up on both, but it does seem hit-or-miss. I'm not sure what has been done to address this but it's not 100% better yet. OTOH, considering all the other issues there have been I suppose I'd rather attention be focused on keeping the servers up,
I appear to be in the same boat. Only 3 achievements unlocked. Also have Google Play and Kabam accounts. It's now July 2018 and still no fix it seems? The 'login options' window in game shows a Kabam logo with Kabam Account written next to it and my email below that and then under that a Google Play icon with just my user name next to it. The only button is a log out button. Support were not much help.